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ITIL® 4 Foundation

ITIL® 4 Foundation

ITIL® 4 Foundation

Duration: 3 Days
Learning Formats:

Virtual Classroom: $859
Classroom: $1,279
Exam: $255 (redeemable on/after February 28, 2019)

Note: ITIL 4 eLearning available on/after February 11, 2019

eLearning: $40
eLearning bundle: $285 (Vouchers redeemable on/after Feb. 28, 2019)
eLearning bundle w/Coursepack: $360 (Vouchers redeemable on/after Feb. 28, 2019)

Product Description

This ITIL® 4 Foundation course presents the core disciplines of the ITIL best practice and introduces modern and emerging practices such as Agile, Lean IT, and DevOps.

ITIL 4 focuses more on how things fit together to create value. It provides a practical and flexible basis to support organizations on their journey into the world of digital transformation.  By building on previous versions, ITIL 4 develops the concepts of value, outcomes, costs, and risks (with a strong focus on continual improvement) while still describing core ideas such as incident management, problem management, and change management. It provides a comprehensive operating model for the delivery and operation of tech-enabled products and services.

This course positions the student to successfully complete the associated exam and acheive ITIL 4 Foundation certification. Successful completion of this course is required for entry into the ITIL 4 intermediate courses.

As part of the course, you will receive the PassionIT Group ITIL 4 Foundation Course Pack. The Course Pack contains all of the class material that you will use during the class including the following:

  • Accredited PassionIT Group ITIL 4 Foundation Course Book
  • ITIL Foundation Guide by Axelos (ITIL 4 Edition)
  • ITIL 4 Foundation Course Syllabus
  • ITIL Glossary
  • Practice/mock exam with answer/rationale booklet

The PassionIT Group ITIL 4 Foundation Course Book provides a complete and extensive guide that the instructor follows to present the ITIL 4 Foundation content in an easy-to-follow structure, which is ideal for learning, and developing an understanding of the basic concepts, principles and terminology associated with IT service management.

The ITIL 4 Edition of the ITIL Foundation Guide by Axelos is a handy reference that covers key concepts of service management, the four dimensions of service management, the ITIL service value system,  and ITIL management practices. It is also a good classroom reference that can be used to study for the exam. The guidance provided in this publication can be adopted and adapted for all types of organizations and services.

AUDIENCE

IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators

PREREQUISITES

None, although a familiarity with IT service delivery will be beneficial.