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The ITIL® Foundation Handbook (Paperback) is now updated and in line with the 2011 syllabus. This quick-reference guide has been designed to help students prepare for their ITIL® Foundation Certification exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while traveling.
The ITIL® Foundation Handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.
The ITIL® Foundation Handbook:
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