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The ITIL® Intermediate Capability Handbook: Planning, Protections, and Optimization (PPO) provides a handy reference to the content contained within the core ‘ITIL Planning, Protection, and Analysis (PPO)‘ guidance and summarizes its key elements.
Updated in line with the 2011 editions and Planning, Protection and Optimization (PPO) syllabus this quick reference guide will help you study for the PPO module of the ITIL intermediate capability qualification. It is a handy, portable reference source for practitioners who work with these processes. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available.
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