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ITIL® v3 Foundation (2011)

ITIL® v3 Foundation (2011)

ITIL® Credits: 2 Credits to ITIL® Expert

Duration: 3 Days
Learning Formats:

Virtual Classroom: $1,799*

Classroom: $1,799*

eLearning bundle: $285

eLearning bundle w/Course Pack: $370

Exam: $255

*Digital courseware

Product Description

IMPORTANT:  ITIL v3 Foundation will be discontinued as of July 1, 2021. Exams and training will no longer be available after that date.

This exciting and dynamic ITIL® Foundation 3‐day course, fully updated for ITIL® 2011, introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study-based approach to learning the core disciplines of the ITIL® best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL® intermediate-level training courses. The ITIL® best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.

As part of the PassionIT Group course, you will receive the PassionIT Group ITIL v3 Foundation digital course pack. The course pack contains all of the class material that you will use during the class including the following:

  • Accredited PassionIT Group ITIL v3 Foundation Course Book
  • ITIL v3 Foundation Handbook
  • ITIL v3 Foundation Course Syllabus
  • ITIL Glossary
  • 2 – Practice/mock exams with answer/rationale booklets

The PassionIT Group ITIL v3 Foundation coursebook provides a complete and extensive guide in an easy-to-follow structure, which is ideal for learning, and developing an understanding of the basic concepts, principles, and terminology associated with IT service management.

The Passing Your ITIL v3 Foundation Exam is a handy reference that will help you study for the ITIL v3 Foundation class and exam.

Note: Upon request, printed course material can be provided in place of the digital courseware for PassionIT Group classes (see note below regarding shipping times/fees).

The Take2 re-sit option

The Take2 re-sit option provides peace of mind heading into your exam session and is now available as an add-on for exams and eLearning bundles. In the event that your first attempt is unsuccessful, you will receive a Take2 Re-sit Option exam voucher from PeopleCert for your online proctored, take anywhere retake exam. When buying the Take2 option through PassionIT Group, Take2 MUST be purchased at the same time as the exam voucher. With the Take2 re-sit option, you are buying:

  • Peace of mind – gives you the chance to retake a demanding exam
  • Plenty of time to prepare – gives you up to 6 months from the date of the initial exam, to ensure that you have all the time you need to get ready
  • Convenience – lets you schedule the re-sit exam online when it best suits you and you take the exam online from the comfort of your home or office

The Take2 re-sit option is available for all exams offered by PeopleCert.

Please note, the Take2 re-sit option inot transferable, non-refundable, and cannot be redeemed for cash or credit, even if it is not used.

PREREQUISITES

None, although a familiarity with IT service delivery will be beneficial. Accredited Foundation training is strongly recommended but not a prerequisite.

In addition to the class, it is recommended that students complete at least 12-15 hours of personal study by reviewing the course syllabus and the course material in preparation for the examination.

Note: Standard shipping for printed course packs to the US is free. International shipping for a digital (PDF) version is free. International shipping for printed course packs is available for an additional fee. If you require international shipping for printed publications, please contact us for a quote.

Printed course packs are shipped using USPS and typically take 5 to 7 business days to arrive (overseas shipments typically require 3 weeks for delivery). If, after 10 business days (15 for overseas shipments) you have not received your printed coursepacks, please contact us so that we can investigate the cause of the delay and get your shipment to you.

For information on available training aids, see the PassionIT Group Book Catalog.

For related certifications, see the PassionIT Group Course Catalog.