ITIL® Credits: 2 Credits to ITIL® Expert
Duration: 3 Days
eLearning bundle: $285
eLearning bundle w/Coursepack: $360
Virtual Classroom: $1,799
This exciting and dynamic ITIL® Foundation 3‐day course, fully updated for ITIL® 2011, introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL® best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL® intermediate level training courses. The ITIL® best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators
At the end of the ITIL® Foundation course, you will be able to:
None, although a familiarity with IT service delivery will be beneficial.
Accredited Foundation training is strongly recommended but not a prerequisite. The ITIL® Foundation exam is a closed book, forty (40) multiple choice questions. The pass score is 65% (26 out of 40 questions). The exam lasts 60 minutes.