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ITIL® Foundation

ITIL® Foundation

ITIL® Credits: 2 Credits to ITIL® Expert

Duration: 3 Days
Learning Formats:
eLearning: $40
eLearning bundle: $285
eLearning bundle w/Coursepack: $360
Virtual Classroom: $1,799
Classroom: $1,799
Exam: $255

Product Description

This exciting and dynamic ITIL® Foundation 3‐day course, fully updated for ITIL® 2011, introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL® best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL® intermediate level training courses. The ITIL® best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.

AUDIENCE

IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators

LEARNING OBJECTIVES

At the end of the ITIL® Foundation course, you will be able to:

  • Identify the key principles and concepts of IT Service Management.
  • Identify the benefits of implementing ITIL® in an organization.
  • Identify the Service Management processes and how they map to the Service Lifecycle.
  • Identify the basic concepts and definitions related to the Service Lifecycle.
  • Identify the activities and roles involved with the Service Lifecycle.
  • Identify the relationship of each component of the Service Lifecycle and how they map to other components.
  • Identify the factors that affect the effectiveness of the Service Lifecycle.

PREREQUISITES

None, although a familiarity with IT service delivery will be beneficial.

EXAMINATION

Accredited Foundation training is strongly recommended but not a prerequisite. The ITIL® Foundation exam is a closed book, forty (40) multiple choice questions. The pass score is 65% (26 out of 40 questions). The exam lasts 60 minutes.

AGENDA

Day 1

Day 2

Day 3

Introduction

Service Design

Continual Service Improvement

Service Management as a Practice

Service Transition

Technology and Architecture

Service Lifecycle

Lunch

Service Lifecycle

Service Transition

Exam Preparation

Service Strategy

Service Operation

Exam

Service Design

Homework (review of day’s material)

 

For related certifications, see the PassionIT ITIL Course Catalog.