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ITIL® Managing Across the Lifecycle (MALC)

ITIL® Managing Across the Lifecycle (MALC)

ITIL® Credits:

5 Credits to ITIL® Expert


Instructor Led: 5 Days

Learning Formats:

Instructor Led: $2,699

eLearning Bundle: $326

eLearning Bundle w/Course Pack: $463

Exam: $296

Product Description

IMPORTANT:  ITIL v3 MALC will be discontinued as of January 1, 2022. Exams and training will no longer be available after that date.

The ITIL® Managing Across the Lifecycle Certificate (MALC) is the final component that leads to the ITIL® Expert in IT Service Management qualification.

The Managing Across the Lifecycle course builds on the knowledge and experience that learners obtained in the Intermediate courses. Learners are required to apply this knowledge, as well as the experience they have obtained performing service management functions.  Each of the scenarios covers multiple learning objectives from the MALC syllabus. Additionally, the entire syllabus is fully covered in the course. Learners, who perform well in this advanced training program, will do well in the final MALC exam.

Learners work in small teams or operate individually, and when working in teams their team roles rotate. Each team member must lead at least one strategic assignment.

PassionIT delivers a next-generation learning experience with the MALC training program. This program will test your readiness to become an ITIL® Expert and will guide you through the process to make sure that you understand your growth areas, as well as the areas in which you excel.

As part of the PassionIT Group course, you will receive the PassionIT Group ITIL MALC course pack. The course pack contains all of the class material that you will use during the class including the following:

  • Accredited PassionIT Group ITIL MALC Course Book
  • Passing Your ITIL MALC Exam
  • ITIL MALC Course Syllabus
  • ITIL Glossary
  • 2 – Practice/mock exams with answer/rationale booklets

The PassionIT Group ITIL MALC coursebook provides a complete and extensive guide in an easy-to-follow structure, which is ideal for learning, and developing an understanding of the basic concepts, principles, and terminology associated with IT service management.

The Passing Your ITIL MALC Exam is a handy reference that will help you study for the ITIL MALC class and exam.

The Take2 re-sit option

The Take2 re-sit option provides peace of mind heading into your exam session and is now available as an add-on for exams and eLearning bundles. In the event that your first attempt is unsuccessful, you will receive a Take2 Re-sit Option exam voucher from PeopleCert for your online proctored, take anywhere retake exam. When buying the Take2 option through PassionIT Group, Take2 MUST be purchased at the same time as the exam voucher. With the Take2 re-sit option, you are buying:

  • Peace of mind – gives you the chance to retake a demanding exam
  • Plenty of time to prepare – gives you up to 6 months from the date of the initial exam, to ensure that you have all the time you need to get ready
  • Convenience – lets you schedule the re-sit exam online when it best suits you and you take the exam online from the comfort of your home or office

The Take2 re-sit option is available for all exams offered by PeopleCert.

Please note, the Take2 re-sit option inot transferable, non-refundable, and cannot be redeemed for cash or credit, even if it is not used.


Candidates for this course must hold an ITIL® Foundation Certificate and a minimum of 15 additional credits from a balanced selection of ITIL® Service Lifecycle or Service Capability qualifications for a total of at least 17 credits. Credits for each ITIL level are assigned as follows:

  • ITIL Foundation – 2 credits
  • ITIL Practitioner – 3 credits
  • ITIL Lifecycle (SS, SD, ST, SO, CSI) – 3 credits each
  • ITIL Capabilities (PPO, OSA, RCV, SOA) – 4 credits each

To sit the exam, all candidates must complete the accredited training to enable a full understanding of the core material.

In addition to the class, it is recommended that students complete at least 20-25 hours of personal study by reviewing the course syllabus and the course material in preparation for the examination.

There is no minimum mandatory requirement but 2 to 4 years of professional experience working in IT Service Management is highly desirable.

Note: Standard shipping for printed course packs to the US is free. International shipping for a digital (PDF) version is free. International shipping for printed course packs is available for an additional fee. If you require international shipping for printed publications, please contact us for a quote.

Printed course packs are shipped using USPS and typically take 5 to 7 business days to arrive (overseas shipments typically require 3 weeks for delivery). If, after 10 business days (15 for overseas shipments) you have not received your printed coursepacks, please contact us so that we can investigate the cause of the delay and get your shipment to you.

For information on available training aids, see the PassionIT Group Book Catalog.

For related certifications, see the PassionIT Group Course Catalog.