Chat with us, powered by LiveChat
0 items - $0.00
  • Your Shopping cart is empty.

ITIL® Operational Support & Analysis (OSA)

ITIL® Operational Support & Analysis (OSA)

ITIL® Credits: 4 Credits to ITIL® Expert

Duration: 5 Days

Learning Formats:

Virtual Classroom: $2399*

Classroom:$2,399*

eLearning Bundle: $326

eLearning Bundle w/Course Pack: $407

Exam: $296

*Digital courseware

Product Description

The ITIL® Operational Support & Analysis 5-day course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Operational Support and Analysis of services. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.

As part of the PassionIT Group course, you will receive the PassionIT Group ITIL OSA digital course pack. The course pack contains all of the class material that you will use during the class including the following:

  • Accredited PassionIT Group ITIL OSA Course Book
  • ITIL OSA Handbook
  • ITIL OSA Course Syllabus
  • ITIL Glossary
  • 2 – Practice/mock exams with answer/rationale booklets

The PassionIT Group ITIL OSA coursebook provides a complete and extensive guide in an easy-to-follow structure, which is ideal for learning, and developing an understanding of the basic concepts, principles, and terminology associated with IT service management.

The ITIL Capability OSA Handbook is a handy reference that helps you study for the ITIL Capability OSA class and exam. Beyond the exam, the handbook is a practical resource that can be used regularly in the workplace. It is a handy, portable reference source for practitioners who work with these processes.

Note: Upon request, printed course material can be provided in place of the digital courseware for PassionIT Group classes (see note below regarding shipping times/fees).

The Take2 re-sit option

The Take2 re-sit option provides peace of mind heading into your exam session and is now available as an add-on for exams and eLearning bundles. In the event that your first attempt is unsuccessful, you will receive a Take2 Re-sit Option exam voucher from PeopleCert for your online proctored, take anywhere retake exam. When buying the Take2 option through PassionIT Group, Take2 MUST be purchased at the same time as the exam voucher. With the Take2 re-sit option, you are buying:

  • Peace of mind – gives you the chance to retake a demanding exam
  • Plenty of time to prepare – gives you up to 6 months from the date of the initial exam, to ensure that you have all the time you need to get ready
  • Convenience – lets you schedule the re-sit exam online when it best suits you and you take the exam online from the comfort of your home or office

The Take2 re-sit option is available for all exams offered by PeopleCert.

Please note, the Take2 re-sit option inot transferable, non-refundable, and cannot be redeemed for cash or credit, even if it is not used.

PREREQUISITES

Candidates for this course must hold an ITIL® Foundation Certificate.

To sit the exam, all candidates must complete the accredited training to enable a full understanding of the core material.

In addition to the class, it is recommended that students complete at least 12-15 hours of personal study by reviewing the course syllabus and the course material in preparation for the examination.

There is no minimum mandatory requirement but 2 to 4 years of professional experience working in IT Service Management is highly desirable

It is also strongly recommended that candidates:

Can demonstrate familiarity with IT terminology and understand the context of Operational Support and Analysis management of their own business environment.

Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: Event Management Process, Incident Management Process, Request Fulfillment Process, Problem Management Process, Access Management Process, Service Desk, Technical Management, IT Operations Management and Application Management

Note: Standard shipping for printed course packs to the US is free. International shipping for a digital (PDF) version is free. International shipping for printed course packs is available for an additional fee. If you require international shipping for printed publications, please contact us for a quote.

Printed course packs are shipped using USPS and typically take 5 to 7 business days to arrive (overseas shipments typically require 3 weeks for delivery). If, after 10 business days (15 for overseas shipments) you have not received your printed coursepacks, please contact us so that we can investigate the cause of the delay and get your shipment to you.

For information on available training aids, see the PassionIT Group Book Catalog.

For related certifications, see the PassionIT Group Course Catalog.