ITIL® Practitioner

Product Description

This highly practical course is designed to show you how to implement service improvements based around ITIL’s philosophy of “Adopt and adapt.” In this holistic course, you will cover nine guiding principles of service improvement, the service improvement approach, communication, metrics and measurement, and organizational change management (OCM). The course fully prepares you for the ITIL® Practitioner exam, which you may take at a later date. An exam voucher for the web-based exam is included in the cost of the course.

As part of the PassionIT Group course, you will receive the PassionIT Group ITIL Practitioner digital course pack. The course pack contains all of the class material that you will use during the class including the following:

• Accredited PassionIT Group ITIL Practitioner Course Book
• ITIL Practitioner Guidance Book
• ITIL Practitioner Course Syllabus
• ITIL Glossary
• 2 – Practice/mock exams with answer/rationale booklets

The PassionIT Group ITIL Practitioner coursebook provides a complete and extensive guide in an easy-to-follow structure, which is ideal for learning, and developing an understanding of the basic concepts, principles, and terminology associated with IT service management.

The ITIL Practitioner Guidance book is a handy reference that will help you study for the ITIL Practitioner class and is used for the open book exam. Beyond the exam, the Practitioner Guidance book is a practical resource that can be used regularly in the workplace. It is a handy reference source for practitioners who work with these processes.

Note: The price for the eLearning Course Access does not include the cost of the ITIL Practitioner Guidance book (used for the open book exam).

Note: Upon request, printed course material can be provided in place of the digital courseware for PassionIT Group classes (see note below regarding shipping times/fees).

The Take² re-sit option

The Take² re-sit option provides peace of mind heading into your exam session and is now available as an add-on for exams and eLearning bundles. In the event that your first attempt is unsuccessful, you will receive a Take² Re-sit Option exam voucher from PeopleCert for your online proctored, take anywhere retake exam. When buying the Take² option through PassionIT Group, Take2 MUST be purchased at the same time as the exam voucher. With the Take² re-sit option, you are buying:

• Peace of mind – gives you the chance to retake a demanding exam
• Plenty of time to prepare – gives you up to 6 months from the date of the initial exam, to ensure that you have all the time you need to get ready
• Convenience – lets you schedule the re-sit exam online when it best suits you and you take the exam online from the comfort of your home or office

The Take² re-sit option is available for all exams offered by PeopleCert.

Please note, the Take² re-sit option is not transferable, non-refundable, and cannot be redeemed for cash or credit, even if it is not used.

PREREQUISITES

Candidates for this course must hold an ITIL® Foundation Certificate. Accredited ITIL Practitioner training is strongly recommended but not a prerequisite.

In addition to the class, it is recommended that students complete at least 20-25 hours of personal study by reviewing the course syllabus and the course material in preparation for the examination.

It is strongly recommended that students become very familiar with the ITIL Practitioner Guidance book. This book is the basis of the course and is used for the open book exam. Students with a high level of familiarity with this book and an in-depth understanding of the information this book provides have had a higher level of success on the exam.

Note: Standard shipping for printed course packs to the US is free. International shipping for a digital (PDF) version is free. International shipping for printed course packs is available for an additional fee. If you require international shipping for printed publications, please contact us for a quote.

Printed course packs are shipped using USPS and typically take 5 to 7 business days to arrive (overseas shipments typically require 3 weeks for delivery). If, after 10 business days (15 for overseas shipments) you have not received your printed coursepacks, please contact us so that we can investigate the cause of the delay and get your shipment to you.

For information on available training aids, see the PassionIT Group Book Catalog.

For related certifications, see the PassionIT Group Course Catalog.