ITIL® Credits: 3 Credits to ITIL® Expert
Duration: 3 Days
eLearning Bundle: $360
eLearning Bundle w/Coursepack: $500
Virtual Classroom $1,749
This highly practical course is designed to show you how to implement service improvements based around ITIL’s philosophy of “Adopt and adapt.” In this holistic course, you will cover nine guiding principles of service improvement, the service improvement approach, communication, metrics and measurement, and organizational change management (OCM). The course fully prepares you for the ITIL® Practitioner exam, which you may take at a later date. An exam voucher for the web-based exam is included in the cost of the course.
The ITIL® Practitioner course will be of interest to:
Those engaged in IT development, IT operations, and IT service management
Individuals wishing to have detailed understanding of the principles of service improvement
Upon successful completion of the education and examination components related to this qualification, candidates can expect to gain competencies in the following:
Service management concepts
Service improvement approach
Organizational change management
Metrics and measurements
Tips for passing the Practitioner exam
Practice with a sample Practitioner exam
ITIL Practitioner requires you to have previously passed the ITIL Foundation Examination.
The course prepares you for the AXELOS® ITIL® Practitioner exam. To achieve the ITIL® Practitioner certificate, you must score at least 70 percent on the hour-and-45-minute, open-book exam that consists of 40 case study-based multiple-choice questions. ITIL® Practitioner certification is worth three credits toward the ITIL® Expert award. During this course, you will prepare for the exam and then take the exam at a later date.
Note: The price for the eLearning Course Access does not include the cost of the ITIL Practitioner Guidance book (used for the open book exam).