ITIL® Credits: 3 Credits to ITIL® Expert
Duration: 3 Days
Virtual Classroom: $1,949*
eLearning Bundle: $326
eLearning Bundle w/Course Pack: $407
The ITIL® Service Operation 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Operation phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Operation stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
As part of the PassionIT Group course, you will receive the PassionIT Group ITIL SO digital course pack. The course pack contains all of the class material that you will use during the class including the following:
The PassionIT Group ITIL Service Operation coursebook provides a complete and extensive guide in an easy-to-follow structure, which is ideal for learning, and developing an understanding of the basic concepts, principles, and terminology associated with IT service management.
The ITIL Service Operation Key Element Guide provides a handy reference to the content contained within the core ‘ITIL Service Operation’ guidance and summarizes its key elements.
Note: Upon request, printed course material can be provided in place of the digital courseware for PassionIT Group classes (see note below regarding shipping times/fees).
The Take2 re-sit option provides peace of mind heading into your exam session and is now available as an add-on for exams and eLearning bundles. In the event that your first attempt is unsuccessful, you will receive a Take2 Re-sit Option exam voucher from PeopleCert for your online proctored, take anywhere retake exam. When buying the Take2 option through PassionIT Group, Take2 MUST be purchased at the same time as the exam voucher. With the Take2 re-sit option, you are buying:
The Take2 re-sit option is available for all exams offered by PeopleCert.
Please note, the Take2 re-sit option is not transferable, non-refundable, and cannot be redeemed for cash or credit, even if it is not used.
Candidates for this course must hold an ITIL® Foundation Certificate.
To sit the exam, all candidates must complete the accredited training to enable a full understanding of the core material.
In addition to the class, it is recommended that students complete at least 12-15 hours of personal study by reviewing the course syllabus and the course material in preparation for the examination.
Note: Standard shipping for printed course packs to the US is free. International shipping for a digital (PDF) version is free. International shipping for printed course packs is available for an additional fee. If you require international shipping for printed publications, please contact us for a quote.
Printed course packs are shipped using USPS and typically take 5 to 7 business days to arrive (overseas shipments typically require 3 weeks for delivery). If, after 10 business days (15 for overseas shipments) you have not received your printed coursepacks, please contact us so that we can investigate the cause of the delay and get your shipment to you.