ITIL® Credits: 3 Credits to ITIL® Expert
Duration: 3 Days
eLearning Bundle: $310
eLearning Bundle w/Coursepack: $385
Virtual Classroom: $1,949
The ITIL® Service Strategy 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
The ITIL® Service Strategy Lifecycle course will be of interest to:
At the end of the ITIL® Service Strategy course, the learner will gain competencies in:
Candidates for this course must hold an ITIL® Foundation Certificate (holders of Foundation certificate from an earlier version of ITIL® , e.g.: ITIL® v2, must pass the current ITIL® Foundation exam before attending this course). There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable
Evidence of ITIL® Foundation Certificate and completion of the Service Strategy Lifecycle course from an Accredited Training Provider is required to sit for the exam.
It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the Service Strategy book in preparation for the examination.
The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
Exam duration is a maximum 90 minutes for all candidates in their respective language (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary).
Pass score is 28/40 or 70%
|Day 1||Day 2||Day 3|
|Introduction to Service Strategy||Service Design||Continual Service Improvement|
|Service Strategy Principals||Service Transition||Technology & Architecture|
|Service Strategy Principals||Service Strategy Processes||Challenges, Critical Success Factors & Risks|
|Governance||Exam Prep / Mock Exam|
|Homework (review of day’s material)|