Exam vouchers are valid for one year.
The ITIL® 4 Create, Deliver & Support course covers the ‘core’ service management activities and expands the current scope of ITIL to cover the ‘creation’ of services. This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods, and tools.
This module will also cover service performance and will give practitioners an understanding of service quality and improvement methods. It will enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.
ITIL 4 Specialist Create, Deliver, and Support is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. Accredited training for the ITIL Managing Professional modules is mandatory to enable a full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.
The eLearning option is self-paced study giving you the opportunity to progress through the material at a pace and time that is most convenient for you. The course material is presented by an accredited instructor in a series of videos and/or voice-over PowerPoint presentations that cover the accredited course material. All of the information you need is included in the eLearning package.
PassionIT Group eLearning modules deliver the course content in a free-form discussion format rather than that of a rigidly structured classroom. Many have found this to be a more comfortable/successful approach for the type of material being presented.
The PassionIT Group ITIL 4 Create, Deliver & Support Course Pack contains all class material provided as part of the PassionIT Group ITIL 4 Create, Deliver & Support eLearning Class plus the Accredited ITIL 4 Create, Deliver & Support Course Book and the ITIL 4 Create, Deliver & Support Guide by Axelos. The following is a complete list of what is included in the accredited PassionIT Group ITIL 4 Create, Deliver & Support course pack:
The Accredited PassionIT Group ITIL 4 Create, Deliver & Support Course Book is the guide that the instructor follows to present the ITIL 4 Create, Deliver & Support content in an easy-to-follow structure, which is ideal for learning, and developing an understanding of the basic concepts, principles, and terminology associated with IT service management.
Exam Vouchers are for PeopleCert take anywhere online exams. When you are ready, you redeem the voucher to take the exam online using your computer (this is done online). Directions for redeeming the voucher are provided with the voucher. PeopleCert exams are live proctored using your webcam. After you have registered and redeemed the voucher, you will need to make an appointment with PeopleCert to take the exam.
IMPORTANT: The exam voucher is for an online exam, not for sitting the exam at a local test center.
The Take2 re-sit exam option is a new program for those who want a little insurance heading into their exam session. In the event that your first attempt is unsuccessful, you will receive a Take2 Re-sit Option exam voucher from PeopleCert for your online-proctored, take anywhere retake exam. This option MUST be purchased in conjunction with an exam voucher. With the Take2 re-sit option, you are buying:
Please note, the Take2 re-sit option is not transferable, non-refundable, and cannot be redeemed for cash or credit, even if it is not used.
Note: This course requires that you are ITIL Foundation certified. Please scan in (or take a photo of) your ITIL Foundation certificate and send it to firstname.lastname@example.org when you place your order. Upon receiving proof of your ITIL Foundation certification, your eLearning access credentials will be sent to you and you can begin your training.
Note: You are required to complete the course material prior to taking the exam. For this reason, the Exam Voucher will not be shipped until you have completed the course. When you place your order, send an image of your screen (a screenshot/capture) showing that you completed the course to email@example.com. Once proof has been received, your exam voucher will be sent to you.
Note: eLearning and exam orders may take up to one business day to process. In the event that you have not received your eLearning credentials or Exam voucher after one business day, check your email spam and junk folders to ensure that the email has not been redirected there. If your eLearning credentials or Exam voucher have not arrived within one business day, please contact us and let us know.
In the event that you require expedited shipping, please contact us
Note: Printed course packs are shipped using USPS and typically take 5 to 7 business days to arrive (overseas shipment typically requires 3 weeks for delivery). If, after 10 business days (15 for overseas shipments) you have not received your coursepacks, please contact us so that we can investigate the cause of the delay and get your shipment to you.
Standard shipping for printed course packs to the US is free. International shipping for softcopy (PDF) versions is free. International shipping for printed course packs and expedited shipping are available for an additional fee. If you require international shipping for printed publications or expedited shipping, please contact us for a quote.