Exam vouchers are valid for one year.
The ITIL® 4 Create, Deliver & Support Exam plus 30-day eLearning access with course pack includes the ITIL 4 CDS exam voucher, 30-day ITIL 4 CDS eLearning access, and ITIL 4 CDS digital course pack that includes a PDF of the ITIL 4 Create, Deliver & Support book by Axelos.
The eLearning option is self-paced study giving you the opportunity to progress through the material at a pace and time that is most convenient for you. The accredited course material is presented in a series of videos by an accredited instructor/moderator team in a free-form discussion format rather than that of a rigidly structured classroom. Many have found this to be a more comfortable/successful approach for the type of material being presented.
The PassionIT Group ITIL 4 Create, Deliver & Support digital course pack contains PDFs of all class material included in the ITIL 4 CDS eLearning plus the CDS Student Course Book PDF and a PDF of the ITIL 4 Create, Deliver & Support Guide by Axelos. The following is a complete list of what is included in the CDS digital course pack:
The Accredited PassionIT Group ITIL 4 Create, Deliver & Support Course Book is an easy-to-follow course guide, which is ideal for learning and developing an understanding of the basic concepts, principles, and terminology associated with IT service management.
The ITIL 4 Create, Deliver & Support Guide by Axelos provides guidance for professionals who manage the operation of IT-enabled digital products and services or end-to-end delivery including guidance on improving established processes, increasing efficiency, creating an effective flow of work, utilizing new technologies, and creating a culture for success.
Note: Upon request, printed course material will be provided instead of the digital courseware (see note below regarding shipping times/fees).
Exam Vouchers are for PeopleCert take-anywhere online exams. When you are ready, you use your computer to redeem the voucher on the PeopleCert website (peoplecert.org) to schedule and take your online exam. Instructions for registering on the PeopleCert site and using vouchers for online proctored exams are provided in the email with the voucher code. PeopleCert online exams are live proctored using your webcam. After you have registered and redeemed the voucher, you will need to make an appointment with PeopleCert to take the exam.
IMPORTANT: The exam voucher is for an online exam, not for sitting the exam at a local test center.
The Take2 Re-sit option
The Take2 re-sit option provides peace of mind heading into your exam session and is now available as an add-on for exams and eLearning bundles. In the event that your first attempt is unsuccessful, you will receive a Take2 Re-sit Option exam voucher from PeopleCert for your online proctored, take anywhere retake exam. When buying the Take2 option through PassionIT Group, Take2 MUST be purchased at the same time as the exam voucher. With the Take2 re-sit option, you are buying:
Please note, the Take2 re-sit option is not transferable, non-refundable, and cannot be redeemed for cash or credit, even if it is not used.
Note: This course requires that you are ITIL Foundation certified. Send a copy of your ITIL Foundation certificate to email@example.com. when you place your order. Once this has been received, your eLearning access credentials will be sent to you and you can begin your training.
Note: You are required to complete the course material prior to taking the exam. When you have completed the course material, take a screenshot showing course completion and email it to firstname.lastname@example.org. Once this has been received, your exam voucher will be sent to you.
Note: eLearning and exam orders may take up to one business day to process. In the event that you have not received your eLearning credentials or Exam voucher after one business day, check your email spam and junk folders to ensure that the email has not been redirected there. If your eLearning credentials or Exam voucher has not arrived within one business day, please contact us and let us know.
In the event that you require expedited shipping, please contact us.
Note: Standard shipping for printed publications to the US is free. International shipping for digital publications is free. International shipping for printed publications and expedited shipping are available for an additional fee. If you require international shipping for printed publications or expedited shipping, please contact us for a quote.
Printed publications are shipped using USPS and typically take 5 to 7 business days to arrive (overseas shipments typically require 3 weeks for delivery). If, after 10 business days (15 for overseas shipments) you have not received your printed publication, please contact us so that we can investigate the cause of the delay and get your shipment to you.