Chat with us, powered by LiveChat
0 items - $0.00
  • Your Shopping cart is empty.

ITIL® 4 Strategic Leader Book Suite

0 items - $0.00
  • Your Shopping cart is empty.
slbooks
$185.00
Category: .

Product Description

The ITIL® 4 Strategic Leader Book Suite is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice.

ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps.

ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.

The guidance provided in the ITIL® 4 Strategic Leader Suite can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization’s activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.

Key features

The guide covers key concepts of service management, the four dimensions of service management, the ITIL service value system, ITIL management practices.

ITIL 4 Strategic Leader Book Suite contains the following 4 books:

  • ITIL 4 Direct, Plan and Improve
  • ITIL 4 Digital and IT Strategy

NOTE: Orders are shipped using USPS and typically take 5 to 7 business days to arrive (over seas shipment typically require 3 weeks for delivery). If, after 10 business days (15 for overseas shipments) you have not received your order, please contact us so that we can investigate the cause of the delay and get your shipment to you.

Standard shipping for this publication to the US is free. International shipping for softcopy (PDF) versions is free. International shipping for printed publications and expedited shipping are available for an additional fee. If you require international shipping  for printed publications or expedited shipping, please contact us for a quote.