Building an ITIL®-based Service Management Department – 2nd Edition
Product Description
The Building an ITIL®-based Service Management Department book provides step-wise practical guidance to set-up an ITIL-based service management department. This edition has been updated to align with the ITIL 2011 editions by updating the text, amending figures and replacing 12 illustrations.
Key features:
- Aligned to the ITIL 2011 editions and includes 12 replacement figures
- This is a practical guide to help set up an IT department and an aid for all those newly quali-fied in IT service management
- The book has been written by Malcolm Fry, a highly recognized author in the ITSM world. He has over 40 years experience in Information Technology. Malcolm is the author of many bestselling books on IT Service Management, he has had numerous articles and papers pub-lished
NOTE: Orders are shipped using USPS and typically take 5 to 7 business days to arrive (over seas shipment typically require 3 weeks for delivery). If, after 10 business days (15 for overseas shipments) you have not received your order, please contact us so that we can investigate the cause of the delay and get your shipment to you.
Standard shipping for this publication to the US is free. International shipping for softcopy (PDF) versions is free. International shipping for printed publications and expedited shipping are available for an additional fee. If you require international shipping for printed publications or expedited shipping, please contact us for a quote.
