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ITIL® v3 Foundation (2011) Course Pack

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Product Description

The PassionIT ITIL® Foundation Course Pack contains all of the class material that is provided as part of the PassionIT ITIL® Foundation Class and includes the following in support of the accredited PassionIT ITIL® Foundation training:

  • Accredited ITIL® Foundation Coursebook
  • ITIL® Foundation Course Syllabus
  • ITIL® Foundation handbook
  • ITIL® Glossary
  • 2 practice/mock exams with answer/rationale booklets
  • ITIL® Process worksheet
  • ITIL® Foundation course agenda
  • ITIL® Foundation Crossword puzzle study aid
  • Notebook, pen, highlighter

The ITIL® Foundation Coursebook provides a complete and extensive guide that the instructor follows to present the ITIL Foundation content in an easy-to-follow structure, which is ideal for learning, and developing an understanding of the basic concepts, principles and terminology associated with IT service management.

The ITIL® Foundation Handbook is a quick-reference guide that has been designed to help you prepare for their ITIL® Foundation Certification exam. The handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while traveling.

Note: Course packs are shipped using USPS and typically take 5 to 7 business days to arrive (over seas shipment typically require 3 weeks for delivery). If, after 10 business days (15 for overseas shipments) you have not received your course packs, please contact us so that we can investigate the cause of the delay and get your shipment to you.

Standard shipping for this course pack to the US is free. International shipping for softcopy (PDF) versions is free. International shipping for printed course packs and expedited shipping are available for an additional fee. If you require international shipping  for printed publications or expedited shipping, please contact us for a quote.