Exam vouchers expire on June 30, 2021.
IMPORTANT: ITIL v3 Foundation will be discontinued as of July 1, 2021. Exams and training will no longer be available after that date.
The ITIL® v3 Foundation Exam plus 30-day eLearning w/course pack includes the ITIL v3 Foundation exam voucher, 30-day ITIL v3 Foundation eLearning access, and the ITIL v3 Foundation digital course pack.
The eLearning option is self-paced study giving you the opportunity to progress through the material at a pace and time that is most convenient for you. The accredited course material is presented in a series of videos by an accredited instructor/moderator team in a free-form discussion format rather than that of a rigidly structured classroom. Many have found this to be a more comfortable/successful approach for the type of material being presented.
The PassionIT ITIL Foundation digital course pack contains PDFs of all class material provided in support of the accredited PassionIT ITIL Foundation training as follows:
The ITIL Foundation Student Course Book is an easy-to-follow course guide, which is ideal for learning and developing an understanding of the basic concepts, principles, and terminology associated with IT service management.
The ITIL Foundation Handbook is a handy reference that will help you study for the class and exam. Beyond the exam, the handbook is a practical resource that can be used regularly in the workplace. It is a handy, portable reference source for practitioners who work with these processes.
Note: Upon request, printed course material will be provided instead of the digital courseware (see note below regarding shipping times/fees).
Exam Vouchers are for PeopleCert take-anywhere online exams. When you are ready, you use your computer to redeem the voucher on the PeopleCert website (peoplecert.org) to schedule and take your online exam. Instructions for registering on the PeopleCert site and using vouchers for online proctored exams are provided in the email with the voucher code. PeopleCert online exams are live proctored using your webcam. After you have registered and redeemed the voucher, you will need to make an appointment with PeopleCert to take the exam.
IMPORTANT: The exam voucher is for an online exam, not for sitting the exam at a local test center.
The Take2 Re-sit option
The Take2 re-sit option provides peace of mind heading into your exam session and is now available as an add-on for exams and eLearning bundles. In the event that your first attempt is unsuccessful, you will receive a Take2 Re-sit Option exam voucher from PeopleCert for your online proctored, take anywhere retake exam. When buying the Take2 option through PassionIT Group, Take2 MUST be purchased at the same time as the exam voucher. With the Take2 re-sit option, you are buying:
Please note, the Take2 re-sit option is not transferable, non-refundable, and cannot be redeemed for cash or credit, even if it is not used.
None. Familiarity with IT terminology and IT-related work experience is highly recommended as is ITIL 4 Foundation training.
Note: eLearning and exam orders may take up to one business day to process. In the event that you have not received your eLearning credentials or Exam voucher after one business day, check your email spam and junk folders to ensure that the email has not been redirected there. If your eLearning credentials or Exam voucher has not arrived within one business day, please contact us and let us know.
In the event that you require expedited shipping, please contact us.
Note: Standard shipping for printed publications to the US is free. International shipping for digital publications is free. International shipping for printed publications and expedited shipping are available for an additional fee. If you require international shipping for printed publications or expedited shipping, please contact us for a quote.
Printed publications are shipped using USPS and typically take 5 to 7 business days to arrive (overseas shipments typically require 3 weeks for delivery). If, after 10 business days (15 for overseas shipments) you have not received your printed publication, please contact us so that we can investigate the cause of the delay and get your shipment to you.