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ITIL® v3 Foundation (2011) Exam voucher

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Product Description

The ITIL® v3 Foundation Exam voucher is for a PeopleCert take anywhere online exam. This voucher allows you to sit for the online ITIL® v3 Foundation certification exam.

When you are ready, you redeem the voucher to take the exam online using your computer (this is done online). Directions for redeeming the voucher are provided with the voucher. PeopleCert exams are live proctored using your web cam. After you have registered, and redeemed the voucher, you will need to make an appointment with PeopleCert to take the exam.

IMPORTANT: This exam voucher is for an online exam, not for sitting the exam at a local test center.

When you are ready, you register as a student on the PeopleCert site and then you login and redeem the voucher to take the exam on your computer (this is done online). Directions for registering as a student and redeeming the voucher are provided with the voucher code. PeopleCert exams are live proctored using your web cam. After you have registered and redeemed the voucher, you will need to make an appointment with PeopleCert to take the exam.

Prerequisites for the ITIL® v3 Foundation Exam

None. Familiarity with IT terminology and IT-related work experience are highly recommended as is ITIL® Foundation training. For more information on available ITIL Foundation training, see the PassionIT Group ITIL Foundation Training page. For more information on available training aids to prepare for the exam, see the PassionIT Group Book Catalog.

ITIL® v3 Foundation Exam content

Candidates are tested on:

  1. Service management as a practice (comprehension)
  2. The ITIL service lifecycle (comprehension)
  3. Generic concepts and definitions (awareness)
  4. Key principles and models (comprehension)
  5. Selected processes (awareness)
  6. Selected functions (awareness)
  7. Selected roles (awareness)
  8. Technology and architecture (awareness)
  9. Competence and training (awareness)

Exam Details

  • Exam: Closed book
  • Number of questions: 40
  • Pass mark: 65% (26 out of 40)
  • Electronic devices permitted: no
  • Time to complete the exam: 60 minutes

Accredited Foundation training is strongly recommended but not a prerequisite.

Note: Exam orders may take up to one business day to process. In the event that you have not received your Exam voucher after one business day, check your email spam and junk folders to ensure that the email has not been redirected there. If your Exam voucher has not arrived within one business day, please contact us and let us know.

 

For related certifications, see the PassionIT ITIL Course Catalog.