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ITIL® Foundation Guide (ITIL 4 Edition)

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ITIL4Guide
$69.00
Category: .

Product Description

The ITIL® 4 Foundation Guide provides ideal guidance for IT professionals who require an understanding of the ITIL 4 framework and how to apply it to the modern digital world and works well as a reference guidance for day-to-day problems.

This guide is ideal for IT and business students taking their first steps in service management as well as seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice.

The guidance provided in the ITIL® Foundation Guide can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization’s activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.

Key features

The guide covers key concepts of service management, the four dimensions of service management, the ITIL service value system, ITIL management practices.

ITIL Foundation, ITIL 4 Edition will:

  • provide readers with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working
  • explain the new holistic end-to-end view of service creation to support candidates studying for the ITIL 4 Foundation exam
  • act as a reference guide that practitioners can use in their work, further studies and professional development.

NOTE: Orders are shipped using USPS and typically take 5 to 7 business days to arrive (over seas shipment typically require 3 weeks for delivery). If, after 10 business days (15 for overseas shipments) you have not received your order, please contact us so that we can investigate the cause of the delay and get your shipment to you.

Standard shipping for this publication to the US is free. International shipping for softcopy (PDF) versions is free. International shipping for printed publications and expedited shipping are available for an additional fee. If you require international shipping  for printed publications or expedited shipping, please contact us for a quote.