The ITIL® 4 Foundation Guide provides ideal guidance for IT professionals who require an understanding of the ITIL 4 framework and how to apply it to the modern digital world and works well as a reference guidance for day-to-day problems.
This guide is ideal for IT and business students taking their first steps in service management as well as seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice.
The guidance provided in the ITIL® Foundation Guide can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization’s activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.
The guide covers key concepts of service management, the four dimensions of service management, the ITIL service value system, ITIL management practices.
ITIL Foundation, ITIL 4 Edition will:
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