The ITIL® Foundation Handbook (Paperback) is now updated and in line with the 2011 syllabus. This quick-reference guide has been designed to help students prepare for their ITIL® Foundation Certification exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while traveling.
The ITIL® Foundation Handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.
The ITIL® Foundation Handbook:
NOTE: Orders are shipped using USPS and typically take 5 to 7 business days to arrive (over seas shipment typically require 3 weeks for delivery). If, after 10 business days (15 for overseas shipments) you have not received your order, please contact us so that we can investigate the cause of the delay and get your shipment to you.
Standard shipping for this publication to the US is free. International shipping for softcopy (PDF) versions is free. International shipping for printed publications and expedited shipping are available for an additional fee. If you require international shipping for printed publications or expedited shipping, please contact us for a quote.