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The ITIL® Intermediate Capability Handbook: Service Offerings and Agreements (SOA) provides a handy reference to the content contained within the core ‘ITIL Service Offerings and Agreements (SOA)‘ guidance and summarizes its key elements.
Updated in line with the 2011 editions and Service Offering and Agreements (SOA) syllabus, this quick reference guide will help you as you study for the SOA module of the ITIL intermediate capability qualification. It is a handy, portable reference source for practitioners who work with these processes. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available.
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