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The ITIL® Intermediate Lifecycle Key Element Guide Suite contains all five of the 2011 ITIL Intermediate Lifecycle Key Element Guides.
Written by the original authoring team for the ITIL 2011 manuals, this ‘Key Element Guide Suite’ provides a handy reference to the content contained within the core ITIL Lifecycle publications. They discuss ITIL and its evolution and the need for the Service Lifecycle approach.
The titles examine what is meant by best practice framework, how this relates to ‘common practice’, and about degrees of prescription and what compliance means.
The main focus of each of the Key Element Guides (KEGs) is to provide an overview of the principles, objectives, key elements, roles and responsibilities, challenges and key lessons for each of the five elements of the service lifecycle.
This publication suite includes the following titles:
Click on a title to go to that books product page.
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