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The ITIL® Intermediate Capability Handbook: Operational Support and Analysis provides a handy reference to the content contained within the core ‘ITIL Operational Support and Analysis (OSA)‘ guidance and summarizes its key elements.
Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available.
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