The ITIL® Practitioner Course Pack contains a printed version of the class material that is provided as part of the PassionIT ITIL Practitioner Class in support of the accredited PassionIT ITIL Practitioner training as follows:
The ITIL Practitioner Student Handbook is the guide that the instructor follows to present the course content.
The ITIL Practitioner Guidance book is a handy reference that will help you study for the ITIL Practitioner class and is used for the open book exam. Beyond the exam, the Practitioner Guidance book is a practical resource that can be used regularly in the workplace. It is a handy reference source for practitioners who work with these processes.
Note: This course pack is meant as an accompaniment to an accredited class. Per the Axelos requirements, you must complete an accredited class before you are eligible to take the exam. Studying this material in absence of a class does not fulfill this requirement.
Note: Course packs are shipped using USPS and typically take 5 to 7 business days to arrive (over seas shipment typically require 3 weeks for delivery). If, after 10 business days (15 for overseas shipments) you have not received your course packs, please contact us so that we can investigate the cause of the delay and get your shipment to you.
Standard shipping for this course pack to the US is free. International shipping for softcopy (PDF) versions is free. International shipping for printed course packs and expedited shipping are available for an additional fee. If you require international shipping for printed publications or expedited shipping, please contact us for a quote.