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ITIL® Practitioner Exam plus 30 day courseware access

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Product Description

The ITIL® Practitioner Exam plus 30 day courseware access bundle includes the 30 day ITIL® Practitioner eLearning access and an ITIL® Practitioner Exam voucher.

The eLearning option is self-paced study giving you the opportunity to progress through the material at a pace and time that is most convenient for you. The course material is presented by an accredited instructor in a series of videos and/or voice over power point presentations that cover the accredited course material.

Note: Due to many people having already purchased, or wanting to purchase the ITIL Practitioner Guidance book separately, this publication is not included as part of the eLearning package. The Practitioner class and exam are heavily based upon this book and this is the only book you can use for the open book exam. If you do not have this publication, it is strongly recommended that you add the ITIL Practitioner Guidance book as part of your study material.


IMPORTANT: Do not write in or take notes in the ITIL Practitioner Guidance book if you plan on using it for the open book exam. If the book has been written in, PeopleCert will disallow its use for the exam.

PassionIT eLearning modules deliver the course content in a free-form discussion format rather than that of a rigidly structure classroom. Many have found this to be a more comfortable/successful approach for the type of material being presented. To get an idea of how the material is presented, you can go to and view any of the ITIL course overview modules for free (go to Course Library > Operations and Project Management and select the ITIL course you are interested in. You can then play the overview module for that course for free).

Exam Vouchers are for PeopleCert take anywhere online exams. When you are ready, you redeem the voucher to take the exam online using your computer (this is done online). Directions for redeeming the voucher are provided with the voucher. PeopleCert exams are live proctored using your web cam. After you have registered, and redeemed the voucher, you will need to make an appointment with PeopleCert to take the exam.

IMPORTANT: This exam voucher is for an online exam, not for sitting the exam at a local test center.

Note: ITIL Practitioner requires you to have previously passed the ITIL Foundation Examination. Please scan in (or take a photo of) your ITIL Foundation certificate and send it to when you place your order. Upon receiving proof of your ITIL Foundation certification, your eLearning access credentials will be sent to you and you can begin your training.

Note: eLearning and exam orders may take up to one business day to process. In the event that you have not received your Exam voucher after one business day, check your email spam and junk folders to ensure that the email has not been redirected there. If your Exam voucher has not arrived within one business day, please contact us and let us know.

In the event that you require expedited shipping, please contact us.