Exam vouchers expire on December 31, 2021.
IMPORTANT: ITIL v3 Practitioner will be discontinued as of January 1, 2022. Exams and training will no longer be available after that date.
The PassionIT Group ITIL® Practitioner Exam plus 30 Day Courseware Access Bundle with Course Pack includes the 30 day ITIL Practitioner eLearning access, an ITIL Practitioner Exam voucher, and the ITIL Practitioner Course Pack.
Note: The ITIL Practitioner Guidance book is included as part of the ITIL Practitioner Course Pack. The Practitioner class and exam are heavily based upon this book and this is the only book you can use for the open book exam.
IMPORTANT: Do not write in or take notes in the ITIL Practitioner Guidance book if you plan on using it for the open book exam. If the book has been written in, PeopleCert will disallow its use for the exam.
The eLearning option is self-paced study giving you the opportunity to progress through the material at a pace and time that is most convenient for you. The course material is presented by an accredited instructor in a series of videos and/or voice over power point presentations that cover the accredited course material. All of the information you need is included in the eLearning package.
PassionIT Group eLearning modules deliver the course content in a free-form discussion format rather than that of a rigidly structure classroom. Many have found this to be a more comfortable/successful approach for the type of material being presented.
Exam Vouchers are for PeopleCert take anywhere online exams. When you are ready, you redeem the voucher to take the exam online using your computer (this is done online). Directions for redeeming the voucher are provided with the voucher. PeopleCert exams are live proctored using your web cam. After you have registered, and redeemed the voucher, you will need to make an appointment with PeopleCert to take the exam.
IMPORTANT: The exam voucher is for an online exam, not for sitting the exam at a local test center.
The Take2 re-sit exam option is a new program for those who want a little insurance heading into their exam session. In the event that your first attempt is unsuccessful, you will receive a Take2 Re-sit Option exam voucher from PeopleCert for your online-proctored, take anywhere retake exam. This option MUST be purchased in conjunction with an exam voucher. With the Take2 re-sit option, you are buying:
Please note, the Take2 re-sit option is not transferable, non-refundable, and cannot be redeemed for cash or credit, even if it is not used.
The PassionIT ITIL Practitioner Course Pack contains all class material provided as part of the PassionIT ITIL Practitioner Class in support of the accredited PassionIT ITIL Practitioner training as follows:
The ITIL Practitioner Student Course Book is the guide that the instructor follows to present the course content.
The ITIL Practitioner Guidance book is a handy reference that will help you study for the ITIL Practitioner class and is used for the open book exam. Beyond the exam, the Practitioner Guidance book is a practical resource that can be used regularly in the workplace. It is a handy reference source for practitioners who work with these processes.
Note: This course requires that you are ITIL Foundation certified. Please scan in (or take a photo of) your ITIL Foundation certificate and send it to email@example.com when you place your order. Upon receiving proof of your ITIL Foundation certification, your eLearning access credentials will be sent to you and you can begin your training.
Note: You are required to complete the course material prior to taking the exam. For this reason, the Exam Voucher will not be shipped until you have completed the course. When you place your order, send an image of your screen (a screen shot/capture) showing that you completed the course to firstname.lastname@example.org. Once proof has been received, your exam voucher will be sent to you.
Note: eLearning and exam orders may take up to one business day to process. In the event that you have not received your eLearning credentials or Exam voucher after one business day, check your email spam and junk folders to ensure that the email has not been redirected there. If your eLearning credentials or Exam voucher have not arrived within one business day, please contact us and let us know.
In the event that you require expedited shipping, please contact us
Note: Printed course packs are shipped using USPS and typically take 5 to 7 business days to arrive (over seas shipment typically require 3 weeks for delivery). If, after 10 business days (15 for overseas shipments) you have not received your course packs, please contact us so that we can investigate the cause of the delay and get your shipment to you.
Standard shipping for printed course packs to the US is free. International shipping for softcopy (PDF) versions is free. International shipping for printed course packs and expedited shipping are available for an additional fee. If you require international shipping for printed publications or expedited shipping, please contact us for a quote.