The ITIL Service Capability Handbook Suite contains all four of the 2011 ITIL Intermediate Capability Handbooks.
Updated in line with the 2011 editions and ITIL Capability syllabus’s these quick reference guides will help you study for the ITIL intermediate capability qualifications. It is a handy, portable reference source for practitioners who work with these processes. Beyond the exam, the handbooks are a practical resource that can be used regularly in the workplace.
The publication suite includes the following titles:
Click on a title to go to that books product page.
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