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ITIL® Service Operation Course Pack (accredited)

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Product Description

The PassionIT Group ITIL® Service Operation Course Pack contains a printed version of the class material that is provided as part of the PassionIT ITIL SO Class in support of the accredited PassionIT ITIL SO training as follows:

  • Accredited ITIL SO Student Handbook
  • ITIL SO Course Syllabus
  • ITIL SO Key Element Guide
  • ITIL Glossary
  • 2 practice/mock exams with answer/rationale booklets
  • ITIL Process worksheet
  • ITIL SO course agenda

The ITIL SO Student Handbook is the guide that the instructor follows to present the course content.

The ITIL Service Operation Key Element Guide provides a handy reference to the content contained within the core ITIL Service Operation guidance and summarizes its key elements.

Note: This course pack is meant as an accompaniment to an accredited class. Per the Axelos requirements, you must complete an accredited class before you are eligible to take the exam. Studying this material in absence of a class does not fulfill this requirement.

Note: Course packs are shipped using USPS and typically take 5 to 7 business days to arrive (over seas shipment typically require 3 weeks for delivery). If, after 10 business days (15 for overseas shipments) you have not received your course packs, please contact us so that we can investigate the cause of the delay and get your shipment to you.

Standard shipping for this course pack to the US is free. International shipping for softcopy (PDF) versions is free. International shipping for printed course packs and expedited shipping are available for an additional fee. If you require international shipping  for printed publications or expedited shipping, please contact us for a quote.