The ITIL® Service Transition (ST) book details the skills needed for IT, procurement or quality assurance professionals to manage change. This book describes best practices for managing service change, and helping departments and businesses to transition efficiently, from one state to another. The effect of change on operations, customers, users and the business are all considered in this critical stage of the ITIL lifecycle suite.
The ITIL Service Transition stage of the ITIL service management framework offers global best-practice guidance for IT professionals wishing to introduce new and changed services, ensuring that the value identified in the service strategy is maintained and controlling risks to smooth operations.
This publication represents the combined experience and knowledge of practitioners from across the world. It contains the knowledge and skills needed for any IT, procurement, or quality assurance professional looking to develop expertise in the delivery of change.
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