The PassionIT Group ITIL® 4 Foundation Course Pack contains all of the class material that is provided as part of the PassionIT Group ITIL 4 Foundation Class and includes the following in support of the accredited PassionIT Group ITIL 4 Foundation training:
The PassionIT Group ITIL 4 Foundation Course Book provides a complete and extensive guide that the instructor follows to present the ITIL 4 Foundation content in an easy-to-follow structure, which is ideal for learning, and developing an understanding of the basic concepts, principles and terminology associated with IT service management.
The ITIL 4 Edition of the ITIL Foundation Guide by Axelos is a handy reference that covers key concepts of service management, the four dimensions of service management, the ITIL service value system, and ITIL management practices and is a good reference you can use during the ITIL 4 Foundation class and studying for the exam. The guidance provided in this publication can be adopted and adapted for all types of organizations and services.
Standard shipping for this course pack to the US is free. International shipping for softcopy (PDF) versions is free. International shipping for printed course packs and expedited shipping are available for an additional fee. If you require international shipping for printed publications or expedited shipping, please contact us for a quote.
Note: Course packs are shipped using USPS and typically take 5 to 7 business days to arrive (overseas shipment typically require 3 weeks for delivery). If, after 10 business days (15 for overseas shipments) you have not received your course packs, please contact us so that we can investigate the cause of the delay and get your shipment to you.