Exam vouchers are valid for one year.
The ITIL® 4 Foundation Exam plus 30-day eLearning w/course pack includes the 30-day ITIL 4 Foundation eLearning access, an ITIL 4 Foundation Exam voucher, and an ITIL 4 Foundation Course Pack.
The eLearning option is self-paced study giving you the opportunity to progress through the material at a pace and time that is most convenient for you. The course material is presented by an accredited instructor in a series of videos and/or voice-over PowerPoint presentations that cover the accredited course material. All of the information you need is included in the eLearning package.
PassionIT Group eLearning modules deliver the course content in a free-form discussion format rather than that of a rigidly structured classroom. Many have found this to be a more comfortable/successful approach for the type of material being presented.
The PassionIT ITIL 4 Foundation Course Pack contains all class material provided as part of the PassionIT ITIL 4 Foundation Class in support of the accredited PassionIT ITIL Foundation training as follows:
The ITIL 4 Foundation Student Course Book is the guide that the instructor follows to present the course content.
The ITIL 4 Foundation Guide by Axelos is a handy reference that covers key concepts of service management, the four dimensions of service management, the ITIL service value system, and ITIL management practices. The guidance provided in this publication can be adopted and adapted for all types of organizations and services. This publication is a valuable addition to the course materials that serves the students well as a classroom reference and will act as a reference guide that they can use in their work, further studies, and professional development.
Exam Vouchers are for PeopleCert take anywhere online exams. When you are ready, you redeem the voucher to take the exam online using your computer (this is done online). Directions for redeeming the voucher are provided with the voucher. PeopleCert exams are live proctored using your webcam. After you have registered and redeemed the voucher, you will need to make an appointment with PeopleCert to take the exam.
IMPORTANT: The exam voucher is for an online exam, not for sitting the exam at a local test center.
The Take2 re-sit exam option is a new program for those who want a little insurance heading into their exam session. In the event that your first attempt is unsuccessful, you will receive a Take2 Re-sit Option exam voucher from PeopleCert for your online-proctored, take anywhere retake exam. This option MUST be purchased in conjunction with an exam voucher. With the Take2 re-sit option, you are buying:
Please note, the Take2 re-sit option is not transferable, non-refundable, and cannot be redeemed for cash or credit, even if it is not used.
Note: eLearning and exam orders may take up to one business day to process. In the event that you have not received your eLearning credentials or Exam voucher after one business day, check your email spam and junk folders to ensure that the email has not been redirected there. If your eLearning credentials or Exam voucher have not arrived within one business day, please contact us and let us know.
In the event that you require expedited shipping, please contact us
Note: Printed course packs are shipped using USPS and typically take 5 to 7 business days to arrive (overseas shipment typically requires 3 weeks for delivery). If, after 10 business days (15 for overseas shipments) you have not received your coursepacks, please contact us so that we can investigate the cause of the delay and get your shipment to you.
Standard shipping for printed course packs to the US is free. International shipping for softcopy (PDF) versions is free. International shipping for printed course packs and expedited shipping are available for an additional fee. If you require international shipping for printed publications or expedited shipping, please contact us for a quote.