The ITIL® 4 Foundation Exam plus 30-day eLearning w/course pack includes the 30 day ITIL 4 Foundation eLearning access, an ITIL 4 Foundation Exam voucher, and an ITIL 4 Foundation Course Pack.
The eLearning option is self-paced study giving you the opportunity to progress through the material at a pace and time that is most convenient for you. The course material is presented by an accredited instructor in a series of videos and/or voice over power point presentations that cover the accredited course material. All of the information you need is included in the eLearning package.
PassionIT Group eLearning modules deliver the course content in a free-form discussion format rather than that of a rigidly structure classroom. Many have found this to be a more comfortable/successful approach for the type of material being presented. To get an idea of how the material is presented, you can go to ITPro.tv and view any of the ITIL course overview modules for free (go to Courses > ITIL and select the ITIL course you are interested in). You can then play the overview module for that course for free).
Exam Vouchers are for PeopleCert take anywhere online exams. When you are ready, you redeem the voucher to take the exam online using your computer (this is done online). Directions for redeeming the voucher are provided with the voucher. PeopleCert exams are live proctored using your web cam. After you have registered, and redeemed the voucher, you will need to make an appointment with PeopleCert to take the exam.
IMPORTANT: This exam voucher is for an online exam, not for sitting the exam at a local test center.
The PassionIT Group ITIL 4 Foundation Course Pack contains a printed version of all class material that is provided as part of the PassionIT Group ITIL 4 Foundation eLearninig Class plus the Accredited ITIL 4 Foundation Course Book and the ITIL Foundation Guide by Axelos (ITIL4 Edition). The following is a complete list of what is included in the accredited PassionIT Group ITIL 4 Foundation course pack:
The Accredited PassionIT Group ITIL 4 Foundation Course Book provides a complete and extensive guide that the instructor follows to present the ITIL 4 Foundation content in an easy-to-follow structure, which is ideal for learning, and developing an understanding of the basic concepts, principles and terminology associated with IT service management.
The ITIL Foundation Guide by Axelos (ITIL 4 Edition) is a handy reference that covers key concepts of service management, the four dimensions of service management, the ITIL service value system, and ITIL management practices and is a good reference you can use during the ITIL 4 Foundation class and studying for the exam. The guidance provided in this publication can be adopted and adapted for all types of organizations and services.
Note: eLearning and exam orders may take up to one business day to process. In the event that you have not received your Exam voucher after one business day, check your email spam and junk folders to ensure that the email has not been redirected there. If your Exam voucher has not arrived within one business day, please contact us and let us know.
Standard shipping for this course pack to the US is free. International shipping for softcopy (PDF) versions is free. International shipping for printed course packs and expedited shipping are available for an additional fee. If you require international shipping for printed publications or expedited shipping, please contact us for a quote.
Note: Course packs are shipped using USPS and typically take 5 to 7 business days to arrive (overseas shipment typically require 3 weeks for delivery). If, after 10 business days (15 for overseas shipments) you have not received your course packs, please contact us so that we can investigate the cause of the delay and get your shipment to you.