Passing Your ITIL Foundation Exam is endorsed by the Official ITIL Accreditor and updated in line with the 2011 syllabus, this bestselling study aid is the ideal companion for students preparing for their ITIL Foundation Exam. The publication presents the Foundation content in an easy-to-follow structure, which is ideal for learning, and developing an understanding of the basic concepts, principles and terminology associated with IT service management.
This publication is an excellent addition to the material provided in any of the available ITIL Foundation classes, providing an overview of the ITIL Foundation learning requirements. It contains chapters on service management, each of the five lifecycle stages (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement), and service management technology plus information on the qualification scheme and the exam itself.
This document is an excellent addition to any of the available ITIL Foundation classes.
NOTE: Orders are shipped using USPS and typically take 5 to 7 business days to arrive (over seas shipment for printed publications typically require 3 weeks for delivery). If, after 10 business days (15 for overseas shipments) you have not received your order, please contact us so that we can investigate the cause of the delay and get your shipment to you.
Standard shipping for this publication to the US is free. International shipping for softcopy (PDF) versions is free. International shipping for printed publications and expedited shipping are available for an additional fee. If you require international shipping for printed publications or expedited shipping, please contact us for a quote.