The PassionIT Group Team is focused on providing the highest level of IT service management professionals to meet each organization’s unique requirements. Being an IT professional coach and trainer requires extensive professional training, years of experience, and a creative process of progressive improvement. In addition to our professional staff competencies, we engage in an aggressive learning process by participating in seminars, hosting seminars, and are always cognizant of the latest trends and developments in the services industry. With decades of hands-on experience and the highest level of accreditation, the PassionIT Group team can assist you in meeting your goals and objectives.
Scott retired from IBM in 2010 as a Delivery Executive with 30 years experience in the Service Management Industry. After spending 6 years in the US Navy, his 28 year career with IBM has extended from hardware design and engineering to software and services including Software/Hardware Development (authored several invention disclosures, leading to IBM Patents), Systems Integration, Logistics, Manufacturing, Training/Consulting, Transition/Transformation, Service Management and Project/Program Management. Scott has a degree in Electrical Engineering and a BS in Business Management. He is certified as an ITIL® v2 Service Manager, v3 Expert and is accredited as a trainer for all ITIL certifications. During his IBM years, Scott led many large and global IT outsourcing engagements, providing Executive leadership in all aspects of Service Management including organization/people management, transition, operations, supplier management, training, financial and security management. Since IBM, Scott enjoys educating, training, and coaching service management, providing IT assessments, gap analysis, strategic plans and conducting organizational health workshops aligning IT with the business. He has certified over 1000 students at the various ITIL levels.
Denis has over 25 years of IT experience with proven success in both corporate and non-profit organizations. He is a certified ITIL® Expert and Service Manager that excels at developing sound strategies and implementing people focused processes to improve the quality and reduce the cost of providing IT services. Denis is a highly accomplished, results oriented team builder who develops strong relationships with executives, staff and clients through open communications and commitment. He is an active itSMF member being selected the 2005 Member of the Year and chairing their 2005, 2007 and 2011 conferences. Denis has been delivering all ITIL classes for the past 7 years.
David’s expertise is in corporate communications. He has a proven record of delivering business results for diverse, global organizations by motivating audiences to support organizational goals. He has 20 years’ experience working with a variety of industries on their strategic messaging and implementing organizational change. David is the owner of Transform Communications, LLC, which is an award-winning consulting practice that provides strategic communications counsel, training, writing services, and executive coaching. Transform Communications specializes in speeding adoption of transformations across the enterprise–sourcing, M&A, IPOs, product introductions, branding, technology implementation; process, leadership & culture change. Transform Communications brings a proven record of delivering business results for diverse, global organizations. For more information about Transform Communications, visit transform-communications.com
David has over 25 years of IT program management experience in the military sectors. He manages an IT Service Management (ITSM) team of consultants providing functional and operational ITIL® based training and implementation solutions to clients supporting IT service operation, and analysis requirements. David provides industry standard and customized ITSM training, education, and consultative services to federal and commercial customers in addition to intra-organizational resources. He generates new business, identifying opportunities and presenting value proposition to potential customers. He has developed pricing, business cases, and competitive intelligence. David has overseen proposal development and delivery. He has provided post- sales support, monitoring solution implementation, integration and customer satisfaction. David had directed existing programs, interacting with key customers and other stakeholders and presenting reports to executive teams. David is certified in ITIL® Service, Operation, & Analysis (SOA), Operation, Support, & Analysis (OSA), Service Operation (SO), Project Management Professional (PMP) and in Foundations.
Amanda is a certified ITIL® Expert in Service Management and has over 6 years of IT experience in the military and civilian sectors. She has a strong customer service background with experience in developing, reviewing, and revising policies as well as evaluating current systems and interfaces. Amanda is able to make recommendations based on assessment in relation to organizational needs. Amanda has a Certified Information Systems Security Professional (CISSP) Certificate.
Bill has over 30 years of IT experience and is a certified ITIL® Expert and ITIL4 Managing Profession. He is accomplished at information gathering and data analysis, and information systems and support. He has effectively captured business processes and translated them into requirements for design of test regions utilizing simulation technologies thereby reducing software development life cycles in a large healthcare organization. Bill has overseen the creation of training plans and the material for successful implementation of changes to service management software. He successfully managed a matrixed team for the design; delivery; transition plan, training plan, and project plan for ITIL Problem Management Process.
Larry has over 28 years of varied Enterprise Consulting & Architecture Design Experience and is a certified ITIL® Expert in IT Service Management. He is a specialist in large-scale Data Center IT Operations & Architectural Design projects. Larry is experienced in Server Consolidation, Enterprise-level, Mission-Critical Infrastructure Design, Business Requirements analysis & Financial Justification, as well as IT Service Management (ITMS) Process Assessment & Remediation initiatives for complex organizations. Larry has a Master’s Degree in Management of Information Systems.