We own accredited courseware for all ITIL® certifications and have access to courseware for most other IT and Business related classes.
Yes, all are courseware is fully customizable, we are looking to meet your needs.
At PassionIT we have decades of experience in all areas of IT Service Management.
Class size is typically governed by the certification requirements, however we can handle larger classes with multiple trainers or simultaneous classes with additional trainers
Yes, all public classes are listed on the calendar. Web-based are as needed and starts with your initial login. We can provide a private class with at least 5 students, most anywhere with at least 3 weeks notice.
The certification path is dictated by the governing body for the specific certification. For each certification, we offer all classes.
Yes, PassionIT offers a full line of IT Service Management offerings online.
For most classes, we have self study books available, however some certifications require an accredited course completion prior to sitting for the exam
The bridge from v2 to v3 is no longer available.
Most information is downloadable with more being posted daily. If there is something you would like, but do not see, let us know.
We have a deep team of industry professionals that are available to speak with proper notice.
We prefer coaching/mentoring over consulting. The difference we see is in the first approach, we guide you to internal success. In the latter, you rely on someone else for the ultimate deliverable and the wisdom is retained with the consultant.
Yes, we feel that experiential learning is the necessary approach to internal success. Providing this onsite, in a coaching model, allow your group to learn by doing, and improve from knowing.
We currently offer the Polestar simulation suite of products from G2G3. You can see the video on our simulations page. We are constantly reviewing other products and expect to add to our gaming and simulation portfolio in 2016.
This is a common question and often misunderstood. A pass rate guarantee means that you offer the class over and over until the learner either passes or gives up in which case monies are refunded. Our low class seat costs do not price in this option. However because we only use trainers with 10+ years experience with the material being presented our pass rates are among the highest in the industry.
We currently have a 99.5% satisfaction rating in total with a 100% instructor satisfaction. Pass rates vary per certification exam, but are above the average for the exam.
Within the PassionIT Group, we have experience in most of the commonly used ITSM tools. We offer coaching and guidance on the selection, implementation and use.
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Answer: From a PassionIT Group perspective, we have partnerships with many other service management exams, simulation and training providers. In addition, we offer several levels of partnerships for organizations looking for contract trainers, courseware and/or exams, either individually or as a package.
Answer: We are not constrained by international borders and have delivered classes and course material to other countries with appropriate sponsorship.
Answer: Because everyone that is part of the PassionIT Group team has a high regard for relationships and a servant heart; we deliver trust, honesty and openness in all that we do. Setting and maintaining expectations while remaining flexible to the needs of all that we serve is our mission.
Answer: PassionIT Group does support government bid opportunities through their large network of partners.
Answer: PassionIT Group is a Veteran Owned Small Business with partners having the 8A and other type classifications.
Answer: Due to the high demand for classified location training, we maintain a pool of professionals with TS/SCI level clearances, most are retired military and are currently using their clearances.
ITIL 4 enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. As a natural progression of ITIL v3, ITIL4 focuses on the concepts of costs, outcomes, risks, and value and includes additional best practices and new material on Agile, DevOps, and Lean as key focus areas of integration.
If you have taken only ITIL v3 Foundation, then the recommended approach is to take ITIL 4 Foundation in order to be able to transition to the new scheme.
Yes, ITIL4 Foundation certification qualifies you to sit the ITIL v3 intermediates or ITIL v3 Practitioner classes/exams. It is recommended that you do some pre-work to fully understand the Service Lifecycle prior to pursuing the v3 certifications.
If you already possess 17 ITILv3 credits, you are eligible to take the ITIL Managing Professional Transition Module – you do not have to take the ITIL V3 Managing Across the Lifecycle (MALC) exam. If you have your ITIL Expert certification, you can take the transition exam in order to convert your ITIL Expert certification to an ITIL Managing Professional. Once you have achieved ITIL Managing Professional and you complete the ITIL Leader: Digital & IT Strategy, you become an ITIL Strategic Leader.
No. ITIL v3 qualifications are still valid and have some standing in the ITIL 4 scheme. Many of the subject areas appear in both ITIL v3 and ITIL 4.