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Business Coaching

Business Coaching

Business coaching refers to methods of helping others to improve, develop, learn new skills, and find success. The PassionIT Group is a team of professionals with decades of service management experience looking to assist businesses in the guidance needed to create a best practices organization. We have a passion to work alongside you in whatever is needed to make you and your organization successful in achieving higher customer satisfaction, lowering incident durations and reducing the overall number of outages.

As an integrated team, we have trained and coached hundreds of clients over our many years aligning IT services with business outcomes. We guarantee that every committed client achieves results that far surpass their initial expectations. Coaching is more than a job to us; it is a challenge for which we have a deep passion. It has been proven repeatedly that having a healthy, process-driven organization is possible for all businesses, and nothing satisfies us more than helping organizations learn this for themselves. We deliver high-impact, results-oriented coaching to executives, managers, individuals and teams and specialize in leadership, organization alignment, supplier selection, management and group dynamics.

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Coaching Features

tab-imageSince service management is not specific to a customer, your education and training requirements should be tailored to fit your needs. We have the ability to customize client-specific instruction to match your requirements and method of delivery. We offer custom course packages for all levels of the organization in both standup and self-paced learning.


tab-imageThe classroom offers a relational experience, which allows students to learn from each other as well as from the instructor, and a dedicated environment helps them focus. We offer this standup delivery utilizing our team of accredited trainers at our many classroom locations or onsite at your facility. We can also accredit your trainer(s) for the classroom environment.


tab-imageIf you don’t have the time to sit in a classroom, we can provide you an ITIL® Certification course online that reinforces the contribution that enterprise IT makes to business success. Our system creates rapid familiarization with terminology, tools and processes and breaks down silos, energizing and motivating staff towards successful change.


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How Coaching Works

We tailor our approach to your specific organizational needs and goals. All discussions are based on a continual process of assessment, goal setting, action steps and back to assessment using an ongoing continual improvement methodology. You can choose for us to work individually or as part of a group.
Our coaching is customized to each organization, either to achieve a short-term goal or a longer-term objective. Most organizations make coaching an integral part of their organization’s training plans.

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Group Coaching

Group coaching focuses on an intended outcome and brings pointed skills together to collectively work with you to achieve your desired future objectives. Our coaching is customized to each organization, either to achieve a short-term goal or a longer-term objective. Most organizations make coaching an integral part of their organization’s training plans.

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Individual Coaching

Individual coaching translates into a mentoring relationship either over the telephone, in our office or at your location, whatever is most convenient. The frequency is driven by scope and time.