Note: When placing an order using a credit card, the zip code for the credit card must match the zip code listed in the billing address.
Note: Standard Ground Shipping to addresses within the US for printed material (books, course packs, etc.) is free. Expedited shipping and shipping to addresses outside of the US is available for a fee. If you require expedited shipping or if your shipping address is outside of the US, please contact us for a quote.
Note: Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to and is responsible for any import taxes, customs duties and fees, including any additional charges for customs clearance that are levied once a shipment reaches the recipient’s country.
Note: Unless otherwise stated, courses listed on our event calendar are not guaranteed to run and may be subject to cancellation. This determination is made no later than two weeks before the start of the class. Until a class is identified as “Guaranteed to Run”, we advise against making any non-refundable travel arrangements.
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Note: Many accreditation courses require that you complete the applicable course prior to taking the exam. In some cases, certain certificates are also required. If you are purchasing an Exam Voucher or you are enrolling in a Course that has prerequisites of this nature, you will be required to provide proof of having met the prerequisites prior to the voucher being shipped or enrollment processed. When ordering exams or courses that have prerequisites of this nature, contact us so that you can send the appropriate verification. Once verification has been received, the fulfillment of your exam/enrollment order will proceed.
Note: eLearning and exam orders may take up to one business day to process. If you require expedited shipping, please contact us at firstname.lastname@example.org.
In the event that you have not received your eLearning credentials or Exam voucher after one business day, check your email spam and junk folders to ensure that the email has not been redirected there. If your eLearning credentials or Exam voucher have not arrived within one business day, please contact us and let us know.
Note: Printed material (books, course packs, etc.) is shipped using USPS and typically takes 5 to 7 business days to arrive (over seas shipment typically require 15 business days). If, after 10 business days (18 for overseas shipments) you have not received your order, please contact us so that we can investigate the cause of the delay and get your shipment to you.
Note: If for any reason you are dissatisfied, please contact us at email@example.com or call us at (919) 629-8292.
Note: Refunds and cancelations are handled on an individual basis. Please contact us at firstname.lastname@example.org or call us at (919) 629-8292.