ITIL® 4 Specialist: Drive Stakeholder Value provides guidance on establishing, maintaining, and developing effective service relationships. It leads organizations on a service journey in their service provider and consumer roles, supporting effective interaction and communication.
It is one of four ITIL 4 publications, which build on the concepts introduced in ITIL 4 Foundation. Each of these publications focuses on a different aspect of service management.
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To take this course, all candidates must hold the ITIL 4 Foundation certificate.
To sit the exam, all candidates must complete accredited training for the corresponding ITIL Managing Professional module to enable full understanding of the core material.