This module covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners.
It empowers candidates and organizations to deliver exceptional value by focusing on the conversion of demand into tangible benefits through IT-enabled services. By facilitating effective stakeholder management, digital professionals are better able to target stakeholders with the right service offerings and value propositions, distinguishing themselves and their organizations within a competitive and demanding environment.
The module touches further upon the customer journey, allowing candidates to shape customer demand, manage relationships and optimize the customer experience. It will also enable candidates to increase stakeholder satisfaction by co-creating value and developing mutually agreed requirements, providing the necessary tools to foster an advantageous culture of collaboration and transparency.
The ITIL® 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy.
The ITIL 4 Drive Stakeholder Value Guide by Axelos is ideal for professionals who are focused on the customer journey and experience, or responsible for external relationships. This book helps you understand the Drive Stakeholder Value module towards Managing Professional.
To take this course, all candidates must hold the ITIL 4 Foundation certificate.
To sit the exam, all candidates must complete the accredited training to enable a full understanding of the core material.