This module covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners.
It empowers candidates and organizations to deliver exceptional value by focusing on the conversion of demand into tangible benefits through IT-enabled services. By facilitating effective stakeholder management, digital professionals are better able to target stakeholders with the right service offerings and value propositions, distinguishing themselves and their organizations within a competitive and demanding environment.
The module touches further upon the customer journey, allowing candidates to shape customer demand, manage relationships and optimize the customer experience. It will also enable candidates to increase stakeholder satisfaction by co-creating value and developing mutually agreed requirements, providing the necessary tools to foster an advantageous culture of collaboration and transparency.
The ITIL® 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy.
As part of the PassionIT Group course, you will receive the PassionIT Group ITIL 4 DSV digital course pack. The course pack contains all of the class material that you will use during the class including the following:
The ITIL 4 Drive Stakeholder Value coursebook provides a complete and extensive guide in an easy-to-follow structure, which is ideal for learning, and developing an understanding of the basic concepts, principles, and terminology associated with IT service management.
The ITIL 4 Drive Stakeholder Value Guide by Axelos is ideal for professionals who are focused on the customer journey and experience, or responsible for external relationships. This book helps you understand the Drive Stakeholder Value module towards Managing Professional.
Note: Upon request, printed course material can be provided in place of the digital courseware for PassionIT Group classes (see note below regarding shipping times/fees).
The Take2 re-sit option provides peace of mind heading into your exam session and is now available as an add-on for exams and eLearning bundles. In the event that your first attempt is unsuccessful, you will receive a Take2 Re-sit Option exam voucher from PeopleCert for your online proctored, take anywhere retake exam. When buying the Take2 option through PassionIT Group, Take2 MUST be purchased at the same time as the exam voucher. With the Take2 re-sit option, you are buying:
The Take2 re-sit option is available for all exams offered by PeopleCert.
Please note, the Take2 re-sit option is not transferable, non-refundable, and cannot be redeemed for cash or credit, even if it is not used.
To take this course, all candidates must hold the ITIL 4 Foundation certificate.
To sit the exam, all candidates must complete the accredited training to enable a full understanding of the core material.
In addition to the class, it is recommended that students complete at least 12-15 hours of personal study by reviewing the course syllabus and the course material in preparation for the examination.
Note: Standard shipping for printed course packs to the US is free. International shipping for a digital (PDF) version is free. International shipping for printed course packs is available for an additional fee. If you require international shipping for printed publications, please contact us for a quote.
Printed course packs are shipped using USPS and typically take 5 to 7 business days to arrive (overseas shipments typically require 3 weeks for delivery). If, after 10 business days (15 for overseas shipments) you have not received your printed coursepacks, please contact us so that we can investigate the cause of the delay and get your shipment to you.
For information on available training aids, see the PassionIT Group Book Catalog.