This ITIL® 4 Foundation course presents the core disciplines of the ITIL best practice and introduces modern and emerging practices such as Agile, Lean IT, and DevOps.
ITIL 4 focuses more on how things fit together to create value. It provides a practical and flexible basis to support organizations on their journey into the world of digital transformation. By building on previous versions, ITIL 4 develops the concepts of value, outcomes, costs, and risks (with a strong focus on continual improvement) while still describing core ideas such as incident management, problem management, and change management. It provides a comprehensive operating model for the delivery and operation of tech-enabled products and services.
This course positions the student to successfully complete the associated exam and achieve ITIL 4 Foundation certification. Successful completion of this course is required for entry into the ITIL 4 intermediate courses.
As part of the PassionIT Group course, you will receive the PassionIT Group ITIL 4 Foundation course pack. The course pack contains all of the class material that you will use during the class including the following:
The ITIL 4 Foundation coursebook provides a complete and extensive guide in an easy-to-follow structure, which is ideal for learning, and developing an understanding of the basic concepts, principles, and terminology associated with IT service management.
The ITIL 4 Edition of the ITIL Foundation Guide by Axelos is a handy reference that covers key concepts of service management, the four dimensions of service management, the ITIL service value system, and ITIL management practices. It is also a good classroom reference that can be used to study for the exam. The guidance provided in this publication can be adopted and adapted for all types of organizations and services.
The Take2 re-sit option provides peace of mind heading into your exam session and is now available as an add-on for exams and eLearning bundles. In the event that your first attempt is unsuccessful, you will receive a Take2 Re-sit Option exam voucher from PeopleCert for your online proctored, take anywhere retake exam. When buying the Take2 option through PassionIT Group, Take2 MUST be purchased at the same time as the exam voucher. With the Take2 re-sit option, you are buying:
The Take2 re-sit option is available for all exams offered by PeopleCert.
Please note, the Take2 re-sit option is not transferable, non-refundable, and cannot be redeemed for cash or credit, even if it is not used.
None, although a familiarity with IT service delivery will be beneficial. Accredited Foundation training is strongly recommended but not a prerequisite.
In addition to the class, it is recommended that students complete at least 12-15 hours of personal study by reviewing the course syllabus and the course material in preparation for the examination.
Note: Standard shipping for printed publications to the US is free. If you require international shipping for printed publications or expedited shipping, please contact us for a quote.
Printed course packs are shipped using USPS and typically take 5 to 7 business days to arrive (overseas shipments typically require 3 weeks for delivery). If, after 10 business days (15 for overseas shipments) you have not received your printed coursepacks, please contact us so that we can investigate the cause of the delay and get your shipment to you.