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ITIL® 4 Foundation

ITIL® 4 Foundation

ITIL® 4 Foundation

Duration: 3 Days classroom/2 days virtual
Learning Formats:

Virtual Classroom: $999 – $1,799
Classroom: $1,799
Exam: $255

eLearning bundle: $285
eLearning bundle w/Coursepack: $385

Product Description

This ITIL® 4 Foundation course presents the core disciplines of the ITIL best practice and introduces modern and emerging practices such as Agile, Lean IT, and DevOps.

ITIL 4 focuses more on how things fit together to create value. It provides a practical and flexible basis to support organizations on their journey into the world of digital transformation.  By building on previous versions, ITIL 4 develops the concepts of value, outcomes, costs, and risks (with a strong focus on continual improvement) while still describing core ideas such as incident management, problem management, and change management. It provides a comprehensive operating model for the delivery and operation of tech-enabled products and services.

This course positions the student to successfully complete the associated exam and acheive ITIL 4 Foundation certification. Successful completion of this course is required for entry into the ITIL 4 intermediate courses.

As part of the PassionIT Group ITIL4 Foundation course, you will receive the PassionIT Group ITIL 4 Foundation Course Pack. The Course Pack contains all of the class material that you will use during the class including the following:

  • Accredited PassionIT Group ITIL 4 Foundation Course Book
  • ITIL Foundation Guide by Axelos (ITIL 4 Edition)
  • ITIL 4 Foundation Course Syllabus
  • ITIL Glossary
  • Practice/mock exam with answer/rationale booklet

The PassionIT Group ITIL 4 Foundation Course Book provides a complete and extensive guide that the instructor follows to present the ITIL 4 Foundation content in an easy-to-follow structure, which is ideal for learning, and developing an understanding of the basic concepts, principles and terminology associated with IT service management.

The ITIL 4 Edition of the ITIL Foundation Guide by Axelos is a handy reference that covers key concepts of service management, the four dimensions of service management, the ITIL service value system,  and ITIL management practices. It is also a good classroom reference that can be used to study for the exam. The guidance provided in this publication can be adopted and adapted for all types of organizations and services.

Buying Peace of Mind – Take2 re-sit option

The Take2 re-sit option is now available to you when ordering your exam vouchers! With the Take2 re-sit option, you are buying:

  • Peace of mind, gives you the chance to retake a demanding exam
  • Plenty of time to prepare, gives you up to 6 months from the date of the initial exam, to ensure that you have all the time you need to get ready
  • Convenience, lets you schedule the re-sit exam online, when it best suits you and you take the exam online from the comfort of your home or office

Note: The Take2 re-sit option is non-refundable.

Note: The Take2 re-sit option is available for all exams offered by PeopleCert.

AUDIENCE

IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators

PREREQUISITES

None, although a familiarity with IT service delivery will be beneficial.