This ITIL® 4 Foundation course presents the core disciplines of the ITIL best practice and introduces modern and emerging practices such as Agile, Lean IT, and DevOps.
ITIL 4 Foundation training is available as an Instructor-led or on-demand, self-paced class. It focuses more on how things fit together to create value. It provides a practical and flexible basis to support organizations on their journey into digital transformation. By building on previous versions, ITIL 4 develops the concepts of value, outcomes, costs, and risks (with a strong focus on continual improvement) while still describing core ideas such as incident management, problem management, and change management. It provides a comprehensive operating model for delivering and operating tech-enabled products and services.
This course positions you to complete the associated exam and achieve ITIL 4 Foundation certification. Successful completion of this course is required for entry into the ITIL 4 intermediate courses.
The ITIL 4 Edition of the ITIL Foundation Guide by Axelos is a handy reference that covers fundamental concepts of service management, the four dimensions of service management, the ITIL service value system, and ITIL management practices. It is also a good classroom reference that can be used to study for the exam. The guidance provided in this publication can be adopted for all types of organizations and services.
None, although a familiarity with IT service delivery will be beneficial. Accredited Foundation training is strongly recommended but not a prerequisite.
Embark on mastering IT service management with our ITIL® 4 Foundation training course. This course will equip you with the skills and knowledge necessary for the modern IT environment. Here’s what you can expect from our training:
Our ITIL® 4 Foundation training spans a concise yet intensive period designed to accommodate the busy schedules of working professionals. The course runs for:
Upon completion of this course, participants will be able to:
Challenges such as digital transformation, agile integration, and managing a range of IT services are prevalent in today’s rapidly evolving IT landscape. Our course addresses these challenges by:
This ITIL® 4 Foundation training is your first step towards a successful career in IT service management. It lays the groundwork for further specialization and expert-level qualifications in ITIL. Whether you’re an IT professional seeking to enhance your skills or an organization aiming to improve your IT service management, this course is an indispensable resource.