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ITIL® 4 Foundation Certification Course

This ITIL® 4 Foundation course presents the core disciplines of the ITIL best practice and introduces modern and emerging practices such as Agile, Lean IT, and DevOps.

Training Formats

PassionIT Class

$1,099

On-Demand Bundle

$503

Exam Voucher

$473

Enrollment & Exam Options

Instructor Led

On Demand Bundle

Private Training

Exam

Catalog Details

This ITIL® 4 Foundation course presents the core disciplines of the ITIL best practice and introduces modern and emerging practices such as Agile, Lean IT, and DevOps.

What is ITIL® 4 Foundation Training?

This ITIL® 4 Foundation course presents the core disciplines of the ITIL best practice and introduces modern and emerging practices such as Agile, Lean IT, and DevOps.

ITIL 4 Foundation training is available as an Instructor-led or on-demand, self-paced class. It focuses more on how things fit together to create value. It provides a practical and flexible basis to support organizations on their journey into digital transformation. By building on previous versions, ITIL 4 develops the concepts of value, outcomes, costs, and risks (with a strong focus on continual improvement) while still describing core ideas such as incident management, problem management, and change management. It provides a comprehensive operating model for delivering and operating tech-enabled products and services.

This course positions you to complete the associated exam and achieve ITIL 4 Foundation certification. Successful completion of this course is required for entry into the ITIL 4 intermediate courses.

The ITIL 4 Edition of the ITIL Foundation Guide by Axelos is a handy reference that covers fundamental concepts of service management, the four dimensions of service management, the ITIL service value system, and ITIL management practices. It is also a good classroom reference that can be used to study for the exam. The guidance provided in this publication can be adopted for all types of organizations and services.

The Take2 re-sit option

ITIL 4 Foundation Prerequisites

None, although a familiarity with IT service delivery will be beneficial. Accredited Foundation training is strongly recommended but not a prerequisite.

Unlock Your Potential with Our Comprehensive ITIL® 4 Foundation Training

Embark on mastering IT service management with our ITIL® 4 Foundation training course. This course will equip you with the skills and knowledge necessary for the modern IT environment. Here’s what you can expect from our training:

ITIL 4 Foundations Course Modules and Content:

Introduction to ITIL 4: Delve into the fundamentals of ITIL 4, understanding its evolution and the core concepts that define this latest iteration.
Key Concepts of Service Management: Learn about the critical elements of service management, including the nature, use, and value of IT services.
The Four Dimensions of Service Management: Explore the holistic approach to service management through the four dimensions: Organizations and People, Information and Technology, Partners and Suppliers, and Value Streams and Processes.
The ITIL Service Value System (SVS): Uncover the components of the SVS, which ensures a comprehensive and interconnected approach to IT service management.
ITIL Management Practices: Gain insights into various ITIL practices like incident management, problem management, and change enablement, focusing on practical application in real-world scenarios.

ITIL 4 Foundation Course Duration:

Our ITIL® 4 Foundation training spans a concise yet intensive period designed to accommodate the busy schedules of working professionals. The course runs for:

A full-time intensive program: 2 days with our instructor-led program.
A part-time, flexible program: Spread over two weeks, with our self-paced, on-demand option.

Learning Outcomes:

Upon completion of this course, participants will be able to:

Understand and articulate the basics of ITIL 4 and its significance in the modern IT environment.
Apply the core principles of ITIL in various real-world scenarios, enhancing service management quality.
Prepare for and succeed in the ITIL 4 Foundation certification exam, a testament to your knowledge and skills in IT service management.

Addressing Current IT Service Management Challenges:

Challenges such as digital transformation, agile integration, and managing a range of IT services are prevalent in today’s rapidly evolving IT landscape. Our course addresses these challenges by:

Providing insights into integrating new technologies and methodologies like Agile and DevOps within the ITIL framework.
Focusing on creating, delivering, and continually improving tech-enabled services.
Emphasizing the alignment of IT services with business goals, ensuring enhanced value delivery.

Your Pathway to a Successful ITIL® Career:

This ITIL® 4 Foundation training is your first step towards a successful career in IT service management. It lays the groundwork for further specialization and expert-level qualifications in ITIL. Whether you’re an IT professional seeking to enhance your skills or an organization aiming to improve your IT service management, this course is an indispensable resource.

For related certifications, see the PassionIT Group Course Catalog.

Client Testimonials

"I was thrilled to pass on the 1st try! 😊 @ Hillary, thank you for hosting the training class. It was engaging and well thought out. Both , the training session, and the exam itself were conducted professionally and covered a lot of material. I wouldn’t change anything to be honest."

Brady, Anthony

, Arnold Fastening

"I passed my exam with 40/40. The training was helpful; I have been in IT a long time but those specific test strategies made the score what it was. My execution was as follows: I went through all 40 questions and answered what I thought was best. Then, I went back to the beginning and read every answer and made myself figure out which answers could be easily eliminated and which were more likely answers. I also noticed patterns among questions so that I could flip back and see how some questions helped with other questions' answers. I actually changed six of my answers in the second run-thru of the test; that is unusual because usually the best strategy is to go with your first answer. It was using the strategy you taught us of reading every answer and making myself figure out what the other options were (e.g. the answer was "major incident management" but the other options were the definitions of "emergency change," "release management," and "warranty") that gave me that perfect score."