ITIL® 4 Foundation Certification Training
✅ ITIL 4 Exam Voucher + Free Retake (Take2)
✅ Complete Learning Kit: Syllabus, Glossary, Exercises & Answers
✅ 2 Full Mock Exams with Answer & Rationale Booklet
✅ Flexible Online Schedule – join anywhere, multiple dates
✅ Career-Focused Curriculum aligned with PeopleCert & AXELOS standards
Accredited By:
Course Overview
Our Virtual ITIL® 4 Foundation Training makes certification simple and convenient — join from anywhere with an internet connection. Learn directly from certified ITIL experts who bring real-world experience to every session. Get your questions answered in real time and gain insights from professionals who live and breathe ITIL and ITSM every day.
Ready to Boost Your IT Career? Next ITIL Class Starts on 17th Nov!
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Key Features of ITIL Training
Live Expert Instructors.
95% pass rate for virtual classes
2 Full Mock Exams with Answer & Rationale Booklet
Complete Learning Kit: Syllabus, Glossary, Exercises & Answers
Flexible Online Schedule – join anywhere, multiple dates
Earn maximum of 22 PDUs with instructor-led sessions
Career-Focused Curriculum aligned with PeopleCert & AXELOS standards
What You’ll Learn in Our Virtual ITIL 4 Course
ITIL 4 Key Concepts
The Four Dimensions Model
ITIL Guiding Principles
34 ITIL Best Practices
The ITIL Service Value System
Why Choose Live Virtual Training vs. Self-Study?
| Feature | Our Virtual Training | Self-Study |
|---|---|---|
| Expert guidance | ✓ Live instructor support | ✗ Figure it out yourself |
| Questions answered | ✓ Immediate answers | ✗ No one to ask |
| Real-world examples | ✓ Instructor shares experiences | ✗ Limited examples |
| Exam preparation | ✓ Focused exam tips | ✗ Uncertain what to study |
| Pass rate | ✓ 95% pass rate for virtual classes | ✓ 94% pass rate for on-demand |
Enrollment & Exam Options
Self-Paced Training
- ITIL 4 Exam Voucher + Free Retake (Take2)
- Complete Learning Kit: Syllabus, Glossary, Exercises & Answers
- 2 Full Mock Exams with Answer & Rationale Booklet
- Flexible Online Schedule – join anywhere, multiple dates
Live Online Classes
Preferred- Everything in Self-Paced Training, plus
- Flexible Scheduling: Choose class dates that fit your schedule.+ This feature is included
- Live online classes taught by leading ITIL experts and industry professionals.
- ITIL 4 Exam Voucher + Free Retake (Take2)
- Next Class Schedule: 17-18 November 2025
- View Course Calendar
Private Training
Train your team together — in-house or online- Lower per-student cost with group discounts
- Flexible scheduling and delivery options
- All-inclusive pricing (exam, instructor, and materials)
- Retake guarantee with free exam retake
- Only pay for actual attendees
- Customized content to meet team goals
ITIL Certification Course FAQs Exam Options
Who Should Take Virtual ITIL 4 Foundation?
Anyone in IT can benefit from ITIL 4 Foundation training. No prerequisites needed!
This course is perfect for:
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- IT support staff and help desk professionals
- System administrators and network engineers
- Project and program managers
- Business analysts and service delivery managers
- Anyone wanting to improve IT service delivery
Prerequisites
None. Familiarity with IT terminology and IT-related work experience is highly recommended as is ITIL 4 Foundation training.
What are the class hours?
Classes run from 9:00 AM to 5:00 PM Eastern Time. We include regular breaks to keep you engaged and focused.
What if I don’t pass the exam?
Don’t worry! Your class is covered by our Guaranteed to Pass™ program. You get PeopleCert’s Take2 exam retake option at no extra cost. Plus, you can attend a second class for free or access our on-demand version of the training. Need extra help? Schedule a one-on-one call with our ITIL trainers who will guide you through any challenging concepts. We’re fully committed to your certification success.
Do I need special technology?
Just a computer with internet access. Our virtual classroom works on most devices. A webcam helps but isn’t required.
Will I get a physical book?
The course includes digital materials (PDFs) as standard. Want printed materials? We can provide them for a small additional fee. Shipping within the US is free.
Is this course guaranteed to run?
Yes! When you register at least two weeks in advance, we guarantee the class will run. No last-minute cancellations.
Can I earn PMI PDUs?
Absolutely! This course qualifies for PMI Professional Development Units:
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- Ways of Working: 3 Hours
- Power Skills: 3 Hours
- Business: 12 Hours
