Learn the core ITIL® 4 concepts — like Service, Value, Utility, and Warranty — explained in simple, exam-ready language.

Discover the 7 ITIL® Guiding Principles that help IT teams work smarter, reduce waste, and deliver real business value.

Understand the 4 Dimensions of Service Management so you can design, manage, and improve IT services effectively.

Get a clear overview of the ITIL® Service Value System and how it connects strategy, delivery, and continual improvement.

Review the 15 key ITIL® practices — from Change and Incident Management to Service Desk and Continual Improvement — summarized for quick recall.

Follow exam tips and study strategies to boost confidence and pass your ITIL® 4 Foundation exam on your first try.

See how PassionIT Group’s real-world training approach helps you apply ITIL® knowledge beyond the exam and accelerate your IT career.