Meet Chris Ward
At Passion IT Group, we believe world-class training begins with expert instructors. That’s why we’re proud to highlight Chris Ward, our Director of Training and a seasoned leader in IT service management, project management, and digital transformation.
Chris champions Passion IT Group’s core principle: “From Certification to Contribution.” With a career in technology and education that began in the early 1980s, Chris brings decades of experience spanning broadcasting, corporate training, and consulting.
He holds one of the most impressive portfolios of certifications in the industry, including PMP®, PMI-ACP®, ITIL® 4 Master, ITIL v3 Expert, PRINCE2® Practitioner, CRISC, CISA, and Professional Scrum Master. Chris is also a published author, sought-after conference speaker, and trusted consultant—helping organizations worldwide adopt and adapt IT frameworks to achieve business success.
Training Philosophy: From Certification to Contribution
Chris’s approach to training is rooted in clarity and relevance. He helps learners bridge the gap between theory and practice by guiding them through real-world application with empathy and insight. His focus is not just on certification, but on enabling professionals to contribute meaningfully to their teams and organizations.
As a member of the ITIL® Advisory Council and the ITIL® Ambassador Program, Chris shares practical insights with the global IT community. His popular “ITIL in 60 Seconds” video series on social media simplifies complex concepts into digestible lessons for everyday professionals.
Industry Insights from Chris Ward
When asked about trends in IT, Chris highlights the urgency of digital transformation and resilience:
“Every day you postpone implementation is a day your competitors get ahead. The key is balancing speed with sustainability.”
Chris is particularly excited about the intersection of AI, automation, and IT governance, where organizations can unlock efficiency without sacrificing compliance or security. He believes that the next generation of IT leaders must focus not just on frameworks, but also on delivering measurable outcomes. His favorite aspect of ITSM are the Seven Guiding Principles of ITIL.
Life Beyond IT Training
Chris is more than a trainer—he’s a lifelong learner and mentor. Beyond teaching, he speaks at international conferences, writes on IT transformation, and actively contributes to industry thought leadership. On LinkedIn, Chris engages with the ITSM community, sharing insights, trends, and quick learning nuggets.
When he’s not working, he enjoys exploring new technologies, spending time outdoors, and creating content that inspires IT learners at all stages of their journey.
Why Train with Passion IT Group
At Passion IT Group, training is more than just passing exams—it’s about real-world contribution. Through our Proven Path™, we help professionals and organizations move beyond training—toward transformation and lasting impact.
With live instructor-led courses, accredited exam vouchers, corporate workshops, and on-demand learning, Passion IT Group provides flexible options for individuals and teams. Under Chris Ward’s leadership, every program is designed to be engaging, practical, and career-transforming.
Quick Highlights: Chris Ward
- Core Principle: From Certification to Contribution
- Favorite Framework: ITIL 4 – “It’s adaptable and scalable for any organization.”
- Training Motto: Learn, Apply, Transform
- Go-to Resource: Continual Service Improvement from ITIL v3, as it has such rich knowledge to help with Digital Transformation.
- Student Feedback in 3 Words: Engaging · Insightful · Transformational
Closing Message from Chris
“My mission at Passion IT Group is to guide professionals beyond certification—to mastery, confidence, and the ability to drive meaningful change in their organizations.”
Call to Action
Inspired by Chris Ward’s journey? Learn directly from industry leaders like him. Explore our upcoming ITIL®, PRINCE2®, Agile, and ITSM training programs and take the next step in your IT career with Passion IT Group’s Proven Path™.
