Chat with us, powered by LiveChat
0 items - $0.00
  • Your Shopping cart is empty.

ITIL® 4 Direct, Plan and Improve

ITIL® 4 Direct, Plan and Improve

ITIL® 4 Direct, Plan and Improve

Duration: 3 days classroom/ 3 days virtual

Learning Formats:

Classroom: $1,799

Virtual Classroom: $1,497 – $1,799

eLearning Bundle: $370

eLearning Bundle w/Coursepack: $520

Exam: $340

Product Description

The ITIL 4 Direct, Plan & Improve course provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.

This course covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage.

It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

ITIL 4 Direct, Plan & Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements. As such, it is the universal module, that will be a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.

Buying Peace of Mind – Take2 re-sit option

The Take2 re-sit option is now available to you when ordering your exam vouchers! With the Take2 re-sit option, you are buying:

  • Peace of mind, gives you the chance to retake a demanding exam
  • Plenty of time to prepare, gives you up to 6 months from the date of the initial exam, to ensure that you have all the time you need to get ready
  • Convenience, lets you schedule the re-sit exam online, when it best suits you and you take the exam online from the comfort of your home or office

Note: The Take2 re-sit option is non-refundable.

Note: The Take2 re-sit option is available for all exams offered by PeopleCert.


To take this course, all candidates must hold the ITIL Foundation certificate.

To sit the exam, all candidates must complete accredited training for the corresponding ITIL Strategic Leader module to enable full understanding of the core material.