The ITIL 4 Direct, Plan & Improve course provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. This course covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.
ITIL 4 Direct, Plan & Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements. As such, it is the universal module, that will be a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.
The ITIL 4 Direct Plan and Improve Guide by Axelos is ideal for professionals who are responsible for managing the direction and strategy of their IT team or organization. It covers aligning tactical and strategic activity, improving the direction of organizational change, encouraging a culture of continual improvement, and easing leadership decision-making.
To take this course, all candidates must hold the ITIL 4 Foundation certificate.
To sit the exam, all candidates must complete the accredited training to enable a full understanding of the core material.