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ITIL® 4 Direct, Plan and Improve

ITIL® 4 Direct, Plan and Improve


In today’s dynamic IT landscape, organizations need professionals with the skills to manage and improve their IT services effectively. The ITIL® 4 Strategist: Direct, Plan & Improve (DPI) certification equips you with the knowledge and capabilities to do just that.

What is ITIL 4 DPI?

ITIL 4 DPI stands for Direct, Plan, and Improve. It’s a managing professional transition module within the ITIL 4 framework, designed for IT professionals who already hold the ITIL 4 Foundation certificate. This course builds upon your foundation knowledge and equips you with the expertise to implement and manage your organization’s continual service improvement (CSI) strategies.

Benefits of Getting ITIL 4 DPI Certified:

  • Boost IT Service Management Effectiveness: Gain a comprehensive understanding of the ITIL 4 service management framework and how to leverage it to optimize the delivery and support of IT services within your organization.
  • Become a CSI Champion: Develop and implement a robust continual service improvement (CSI) strategy that aligns with your organization’s business goals. This allows for proactive identification and resolution of service issues, increasing efficiency and user satisfaction.
  • Increase Your Earning Potential: ITIL 4 DPI-certified professionals are highly sought-after in the job market. Earning this certification demonstrates your commitment to professional development and positions you for career advancement and potentially higher salaries.

Who Should Take This Course?

This course is ideal for IT professionals with the ITIL 4 Foundation certificate who are looking to:

  • Enhance their skills in service management and strategy development.
  • Take on leadership roles in implementing and managing CSI initiatives.
  • Gain a competitive edge in the IT job market.

Your next steps:

Ready to improve your IT service management skills? Enroll in our ITIL® 4 Strategist: Direct, Plan, and Improve course today by choosing to attend our live class or via our self-study program!

The Take2 re-sit option

The Take2 re-sit option


All candidates must hold the ITIL 4 Foundation certificate to take this course.

All candidates must complete the accredited training to fully understand the core material before sitting the exam.

For related certifications, see the PassionIT Group Course Catalog.