The ITIL 4 Direct, Plan & Improve course provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.
This course covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage.
It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.
ITIL 4 Direct, Plan & Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements. As such, it is the universal module, that will be a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.
As part of the PassionIT Group course, you will receive the PassionIT Group ITIL 4 DPI course pack. The course pack contains all of the class material that you will use during the class including the following:
The ITIL 4 Direct Plan and Improve coursebook provides a complete and extensive guide in an easy-to-follow structure, which is ideal for learning, and developing an understanding of the basic concepts, principles, and terminology associated with IT service management.
The ITIL 4 Direct Plan and Improve Guide by Axelos is ideal for professionals who are responsible for managing the direction and strategy of their IT team or organization. It covers aligning tactical and strategic activity, improving the direction of organizational change, encouraging a culture of continual improvement, and easing leadership decision-making.
The Take2 re-sit option provides peace of mind heading into your exam session and is now available as an add-on for exams and eLearning bundles. In the event that your first attempt is unsuccessful, you will receive a Take2 Re-sit Option exam voucher from PeopleCert for your online proctored, take anywhere retake exam. When buying the Take2 option through PassionIT Group, Take2 MUST be purchased at the same time as the exam voucher. With the Take2 re-sit option, you are buying:
The Take2 re-sit option is available for all exams offered by PeopleCert.
Please note, the Take2 re-sit option is not transferable, non-refundable, and cannot be redeemed for cash or credit, even if it is not used.
To take this course, all candidates must hold the ITIL Foundation certificate.
To sit the exam, all candidates must complete the accredited training to enable a full understanding of the core material.
In addition to the class, it is recommended that students complete at least 12-15 hours of personal study by reviewing the course syllabus and the course material in preparation for the examination.
Note: Standard shipping for printed publications to the US is free. If you require international shipping for printed publications or expedited shipping, please contact us for a quote.
Printed course packs are shipped using USPS and typically take 5 to 7 business days to arrive (overseas shipments typically require 3 weeks for delivery). If, after 10 business days (15 for overseas shipments) you have not received your printed coursepacks, please contact us so that we can investigate the cause of the delay and get your shipment to you.