The ITIL 4 Direct, Plan & Improve course provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.
This course covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage.
It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.
ITIL 4 Direct, Plan & Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements. As such, it is the universal module, that will be a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.
The Take2 re-sit option is now available to you when ordering your exam vouchers! With the Take2 re-sit option, you are buying:
Note: The Take2 re-sit option is non-refundable.
Note: The Take2 re-sit option is available for all exams offered by PeopleCert.
To take this course, all candidates must hold the ITIL 4 Foundation certificate.
To sit the exam, all candidates must complete accredited training for the corresponding ITIL Strategic Leader module to enable full understanding of the core material.