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ITIL® 4 Direct, Plan and Improve

The ITIL 4 Direct Plan and Improve Guide by Axelos is ideal for professionals who are responsible for managing the direction and strategy of their IT team or organization. It covers aligning tactical and strategic activity, improving the direction of organizational change, encouraging a culture of continual improvement, and easing leadership decision-making.

Training Formats

PassionIT Class

$1,995

On-Demand Bundle

$949

Enrollment & Exam Options

Catalog Details

The ITIL 4 Direct, Plan & Improve course provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. This course covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.

ITIL 4 Direct, Plan & Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements. As such, it is the universal module, that will be a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.

The Take2 re-sit option
Prerequisites

To take this course, all candidates must hold the ITIL 4 Foundation certificate.

To sit the exam, all candidates must complete the accredited training to enable a full understanding of the core material.

For related certifications, see the PassionIT Group Course Catalog.

Client Testimonials

"I was thrilled to pass on the 1st try! 😊 @ Hillary, thank you for hosting the training class. It was engaging and well thought out. Both , the training session, and the exam itself were conducted professionally and covered a lot of material. I wouldn’t change anything to be honest."

Brady, Anthony

, Arnold Fastening

"I passed my exam with 40/40. The training was helpful; I have been in IT a long time but those specific test strategies made the score what it was. My execution was as follows: I went through all 40 questions and answered what I thought was best. Then, I went back to the beginning and read every answer and made myself figure out which answers could be easily eliminated and which were more likely answers. I also noticed patterns among questions so that I could flip back and see how some questions helped with other questions' answers. I actually changed six of my answers in the second run-thru of the test; that is unusual because usually the best strategy is to go with your first answer. It was using the strategy you taught us of reading every answer and making myself figure out what the other options were (e.g. the answer was "major incident management" but the other options were the definitions of "emergency change," "release management," and "warranty") that gave me that perfect score."

Lakshmi Sadasiv

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"Wow, you guys are awesome"

Kevin Hunt

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