Once an exam voucher has been redeemed and an exam scheduled, it is necessary to release the voucher before any changes can be made (for example, exchange it for another voucher, extend the expiration date, return it for a refund, or assign it to another individual, etc.).
To release an eligible voucher, PeopleCert charges a non-refundable $30 administrative fee.
Please note, final determination for voucher eligibility is determined by PeopleCert. Reasons that a voucher would be deemed ineligible include the voucher code having already expired or the request to release the code is within 48 hours of the scheduled exam date/time. Voucher codes that are deemed ineligible cannot be released and as a result, cannot be changed.
Note: Processing the exam voucher release can take up to one business day. In the event that you have not received email notification of the voucher status change within one business day, check your email spam and junk folders to ensure that the email has not been redirected there. If you do not find the notification email there, please contact us and let us know.