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ITIL® 4 Create, Deliver & Support

ITIL® 4 Create, Deliver & Support

Training Formats:

PassionIT class: $1497

Partner class: $1799

On Demand Bundle: $378

Exam*: $348

Enrollment & Exam Options

Instructor Led On Demand Bundle Exam Only* Private Training


*Only retake exams can be sold without training.

Product Description

The ITIL® 4 Create, Deliver & Support course covers the ‘core’ service management activities and expands the current scope of ITIL to cover the ‘creation’ of services. This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services while also covering supporting practices, methods and tools.

This module will also cover service performance and will give practitioners an understanding of service quality and improvement methods.

It will enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

ITIL 4 Specialist Create, Deliver, and Support is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. Accredited training for the ITIL Managing Professional modules is mandatory to enable a full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.

The ITIL 4 Create, Deliver & Support Guide by Axelos provides guidance for professionals who manage the operation of IT-enabled digital products and services or end-to-end delivery including guidance on improving established processes, increasing efficiency, creating an effective flow of work, utilizing new technologies, and creating a culture for success.


The Take2 re-sit option

The Take2 re-sit option



To take this course, all candidates must hold the ITIL 4 Foundation certificate.

To sit the exam, all candidates must complete the accredited training to enable a full understanding of the core materia


For information on available training aids, see the PassionIT Group Book Catalog.

For related certifications, see the PassionIT Group Course Catalog.