Course Overview
Why This Course Matters
Let’s face it – companies desperately need IT pros who can build reliable services fast. That’s exactly what our ITIL® 4 CDS course teaches. You learn to create value streams connecting teams across your company. Better services, fewer headaches.
Your customers want perfect digital experiences. Every. Single. Time. And guess what? Your boss expects you to deliver without crashes or delays. Tough spot, right? This course gives you the skills to handle both demands.
Key Skills You’ll Gain
After finishing this course, you’ll be able to:
- Design efficient value streams (goodbye, bottlenecks!)
- Cut the waste from your processes using Lean
- Mix Agile and DevOps with traditional approaches
- Build teams that actually innovate
- Measure how well services perform
- Make real improvements that stick
Not just theory stuff! You will learn how to generate real results changing your career and helping your organization.
Who Should Enroll
IT Service Managers & Team Leaders
Managing IT teams? This course helps you fix workflows and speed up delivery. You’ll break down those annoying walls between dev and ops teams. What happens next? Faster deployments. Fewer errors. Happier bosses.
Service Desk Professionals
Wanna move up from the service desk? ITIL® 4 CDS shows how support connects to the big picture of creating and delivering services. You’ll solve problems better and talk more clearly with other teams.
Anyone Seeking ITIL® 4 Advanced Certifications
Need to complete your ITIL® 4 Managing Professional path? This course is a must-have. It builds on what you learned in Foundation and adds specialized skills employers actually pay more for.
What You’ll Learn
Designing and Managing Value Streams
Value streams. They connect everything needed to deliver a service. You’ll map these streams and make them work better. We’ll help you find and fix the bottlenecks slowing everything down.
You practice designing streams that balance speed and quality. Deliver faster without breaking things. Every organization needs that!
Implementing Lean, Agile & DevOps
ITIL® 4 CDS isn’t your grandpa’s framework. It uses modern approaches:
- Lean techniques (cut the waste!)
- Agile methods (faster feedback loops)
- DevOps practices (dev + ops = better together)
These approaches work WITH traditional ITIL®. More importantly? You’ll know WHEN to use each one based on what you’re trying to do.
Improving End-to-End Service Delivery
Making great services means nothing if you can’t deliver and support them. Hard truth. This course shows you how to handle the entire service lifecycle. You measure performance, find problems, and fix them.
I remember when one of our students applied these techniques at a major healthcare company. They reduced critical incidents by 62% in three months! The skills you learn create services that customers love and support teams can actually manage.
Course Modules & Syllabus
Module 1: Introduction to ITIL® 4 CDS
This module builds on what you know from Foundation. You learn where CDS fits in the ITIL® framework and why modern IT orgs need it. We cover the key concepts you’ll need for the rest of the course.
Module 2: Planning & Building Service Value Streams
Now we get our hands dirty. You design effective value streams using value stream mapping and other tools. Find bottlenecks. Eliminate them. Speed things up.
We also show how to mix approaches (traditional, Agile, DevOps) into one delivery model that works. Because flexibility matters when situations change.
Module 3: Managing and Supporting Teams
Tech matters. People matter more. This module focuses on building teams that execute your value streams. You learn:
- How to create a team culture that doesn’t suck
- Getting departments to work together (yes, it’s possible!)
- Communication that actually works
- Developing skills in your team
These soft skills? Often make or break service management projects.
Module 4: Exam Preparation & Best Practices
Wanna pass the ITIL® 4 CDS exam first try? This module gets you ready with practice questions and exam strategies. Our mock exams feel just like the real thing.
Beyond just passing tests, we share what works in the real world. One of our instructors spent 12 years implementing these practices at Fortune 500 companies. He knows the pitfalls to avoid!
Why Choose Our Training
Industry-Recognized Accreditation
Our courses have PeopleCert accreditation – they’re the official ITIL® examination institute. Your certification gets recognized globally. Employers know what you know.
Practical, Hands-On Learning
Theory won’t fix your service delivery problems. Sorry not sorry. Our course includes scenarios and exercises based on real situations. You practice applying concepts to problems like the ones at your job.
We focus on practical stuff, not memorization. You can use what you learn immediately.
Dedicated Support & Coaching
Learning this stuff can be tough. That’s why our instructors provide personal support throughout your training. They answer questions, clear up confusion, and share their own war stories.
Pick on-demand or instructor-led virtual classes. Either way, you won’t be left wondering what something means.
Next Steps
Enrollment Details
Ready to level up with ITIL® 4 CDS? Choose how you want to learn:
- On-Demand Learning: Go at your own speed. Perfect for busy schedules.
- Instructor-Led Virtual Classes: Join live sessions. Ask questions. Meet peers.
- Private Corporate Training: Get training customized for your whole team.
Everything includes course materials, practice exams, and certification vouchers.
Exam Information & Vouchers
The ITIL® 4 CDS certification requires a 90-minute exam. 40 multiple-choice questions. You need ITIL® 4 Foundation before taking this exam.
Don’t worry about exam logistics. We include a voucher and prep materials. We’ll guide you through everything from registration to printing your shiny new certificate.
