The ITIL®4 Create, Deliver & Support course covers the ‘core’ service management activities and expands the current scope of ITIL to cover the ‘creation’ of services. This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.
This module will also cover service performance and will give practitioners an understanding of service quality and improvement methods.
It will enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.
ITIL 4 Specialist Create, Deliver and Support is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.
The Take2 re-sit option is now available to you when ordering your exam vouchers! With the Take2 re-sit option, you are buying:
Note: The Take2 re-sit option is non-refundable.
Note: The Take2 re-sit option is available for all exams offered by PeopleCert.
To take this course, all candidates must hold the ITIL 4 Foundation certificate.
To sit the exam, all candidates must complete accredited training for the corresponding ITIL Managing Professional module to enable full understanding of the core material.